Customer Service Executive – Aviation Operations
Shift Pattern: 4 days on / 4 days off (after 12-week training & probation) Full Training Provided
Are you passionate about aviation and ready to launch your career in a fast-paced, customer-focused environment? We’re recruiting for a Customer Service Executive to join a dynamic Operations Team supporting flight coordination and client communications.
This is a fantastic opportunity for someone with a degree in Aviation Management or a related field, who thrives in a high-energy setting and is eager to grow within the aviation sector.
What You’ll Be Doing:
*Gain a deep understanding of client needs and coordinate flight setups
*Communicate flight schedules and updates to clients
*Liaise with customers to gather documents for permits (e.g., AWB copies)
*Monitor live and ferry flights, keeping clients informed
*Escalate key issues to the commercial team when needed
*Provide AWB stock and ramp handler details
*Clarify cargo handling responsibilities and ULD arrangements
*Ensure timely cargo delivery to departure airports
*Conduct flight watch and notify clients of de-icing events
*Track ULD returns and request AWB reconciliation
*Perform other related operational tasks as required
What We’re Looking For:
*A degree in Aviation Management or related field (desirable)
*Strong understanding of aviation operations and customer service
*Excellent communication and coordination skills
*Ability to follow SOPs and work collaboratively
*Proactive, detail-oriented, and able to multitask
*Comfortable working in a shift-based environment
Why Apply?
*Full training and onboarding support
*Career progression within a respected aviation brand
*Exciting 4-on / 4-off shift pattern after probation
*Be part of a passionate, aviation-loving team!
Ready to take off? Apply now or reach out for more details