We are seeking a proactive and results-driven Project Manager to join our team in Harlow, Essex. This office-based role involves overseeing the full lifecycle of projects — from development and production through to installation — ensuring they are delivered on time, within budget, and to the highest quality standards. The ideal candidate will combine strong project management skills with a hands-on approach and the ability to coordinate cross-functional teams and external partners effectively.
Key Responsibilities:
*Translate project briefs into actionable project plans, defining key milestones and deliverables.
*Lead and monitor project progress, driving accountability through regular meetings and status reviews, assign tasks to project team members - as appropriate.
*Ensure delivery excellence through rigorous control of quality, schedule, and client expectations (prototype and pre-production review),
*Oversee and coordinate all project phases — from concept design to manufacture, logistics, and installation.
*Monitor production across partner factories, ensuring timelines and quality standards are met.
*Maintain full project P&L ownership, including monthly reporting and cost control.
*Identify and mitigate risks relating to time, cost, and scope.
*Provide regular updates to the business via status reports and S&OP meetings.
*Manage invoicing, claims, and project-related documentation throughout the project lifecycle.
*Communicates project management progress internally and including customer communication (80% internal cross functional teams – 20% customer)
*Manage stakeholder expectations and ensure alignment across all project participants.
*Coordinate with logistics to plan rollout schedules and delivery timelines.
*Oversee practical aspects of test and installation phases, ensuring smooth execution on site.
*Produce and distribute comprehensive project closure reports.
*Support the management of existing and new client accounts, maintaining strong relationships through clear communication and project excellence.
Skills & Experience:
*Bachelor’s degree or equivalent qualification in a Business-related field desirable.
*Proven experience in managing projects from concept to delivery, ideally within a manufacturing, engineering, or product development environment. Formal Project Management training desirable (PMP / Prince 2)
*Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
*Excellent communication and stakeholder management abilities.
*Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
*Are exceptionally organised, detail-oriented, with a high attention to detail
*Self-motivated with a proactive approach to problem-solving and client support.
*A proactive, hands-on approach with a strong focus on results.
*Retail/POS is desirable
*Experience from customer service/client-facing role + 2 years
What We Offer:
*A supportive, collaborative team environment and opportunities for career growth within a leading retail POS company.
*Competitive salary and benefits.
*This is an office based role at our offices in Harlow, Essex with consideration of 1 day hybrid working per week.