Operations Director | Transport | Hertfordshire | £100k A fast-growing transport business is looking for an Operations Director to lead their freight network. This isn’t a traditional transport role, it’s optimising a nationwide platform, improving haulier performance, and scaling data-led logistics operations.
This business is at the forefront of optimising supply chains for retailers of all shapes and sizes. They maximise transport, optimise capacity, and provide end-to-end visibility - reducing capital spend, cutting empty miles, and improving delivery performance.
What You’ll Do *Lead all operational delivery across planning, customer service, onboarding, and transition activities.
*Set the operational strategy and drive performance in line with commercial goals.
*Build and optimise a digital freight network that improves service, reduces cost, and cuts empty miles.
*Oversee onboarding of new customers and hauliers into the platform, ensuring seamless integration.
*Improve processes, systems and customer experience through data, tech, and continuous improvement.
*Work closely with senior stakeholders to support major accounts and large-scale transformation projects.
*Lead, coach and develop high-performing operational teams with strong succession planning.
*Analyse performance, identify risks, and drive innovation to keep the business market-leading.
About You *You thrive in fast-moving environments and enjoy solving problems at pace.
*Experienced in transport, operations or logistics with a strong grasp of technology and digital platforms.
*A strategic operator who can set direction while staying hands-on when needed.
*Confident influencing stakeholders and leading cross-functional teams.
*Passionate about improving service levels, scalability, and customer experience.
Preferred Skills *Transport operations
*Operational strategy
*Tech platforms
*Process improvement
*Team leadership
*Planning
*CRM
*Negotiation
*Stakeholder management
*Project delivery
What’s on Offer *Salary up to £100k
*15% bonus
*33 days holiday
*Private medical cover
*Pension scheme
*Retail discounts & wellbeing benefits
BH34993