Neighbourhood Response Officer
*Temporary until 30/04/2026 but likely to be extended
*Location: Oxfordshire
*Job Type: Full-time, 36 hours per week
*Pay: £18.43 per hour PAYE / £22.35 Umbrella Rate
We are seeking a confident and customer-focused Neighbourhood Response Officer to join our East Midlands Team. This front-facing role specialises in tenancy and estate management, requiring daily visits to neighbourhoods and homes. The role covers a wide area, necessitating extensive travel, so a vehicle is essential.
Day-to-day of the role:
*Work collaboratively with internal and external stakeholders to develop and improve services, finding positive solutions to complex cases.
*Responsible for customer visits including sign-ups, welfare checks, and investigations of antisocial behaviour (ASB) and breaches of tenancy and estate management.
*Cover a patch that is 80 miles wide, with occasional need to cover other areas.
Required Skills & Qualifications:
*Confident and resilient individual with a positive mindset.
*Sound experience in customer service, preferably within a community setting.
*Ability to develop effective working relationships both within the organisation and with external agencies.
*Experience of working to plans and targets with the ability to exercise good judgement.
*Proactive and creative in finding solutions.
*Sound knowledge and experience of housing management are beneficial.
*Ability to learn new systems and processes quickly, follow policies and procedures, and hit the ground running from day one.
*Strong organisational and prioritisation skills.
*Must have a vehicle for extensive travel.
Please apply online or contact Maxine Ettridge or Andrea Makings at Reed