??EMERGENCY HELPLINE OPERATOR - Earlies
�? Join the Heroes Behind the Headsets! Become an Emergency Helpline Operator�?
Fully remote role working four days per week over seven days. Every other weekend guaranteed off.
Please only apply if you have a minimum of 2 years inbound call centre experience. Applications without this experience unfortunately cannot be considered.
???Hours: 32 hours per week
??Shift pattern: 4 days a week, 9 hours a day, including a 1-hour unpaid break.

Your rota will be provided 6 weeks in advance. You will be guaranteed every other weekend off. The shift you could be assigned will be:
*06:00-15:00
*07:00-16:00
*08:00-17:00
*09:00-18:00
*10:00-19:00
*11:00-20:00
??Salary: £20,483.84 per annum (£12.31ph)
??Location: Remote.

This role is a UK-based role, and any hybrid/remote work must also be within the UK.
??Start Date : 12th January 2026
�?Training Schedule: 5 weeks
�?For this role, you need 5mpbs upload and 15mpbs download internet speed�?
?? Perks
*198 hours holiday (This includes bank holidays that you will work if rota’d.)
*We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
*24/7 employee assistance programme with an easily accessible app!
*Family and friends’ discounts on our services & products
*Pension Scheme, up to 4% Company matched
*Smartech
??What You’ll Need to Shine in This Role
You must possess a genuine desire to help the community, be empathetic and attentive to our customers’ needs.
?? Experience That Counts
*?? You’ve worked directly with the public in a professional setting
*�? Previous experience in a Contact/Call Centre or worked with the following for a minimum of 2 years:
*Local Authorities
*Emergency Services (Police, Ambulance, Fire)
*British Telecom or similar control centres

�? Education & Training
*?? A solid general education
*�? Even better if you have:
*NVQ Level 2/3 in Customer Service or Business Admin

?? Skills & Know-How
*Confident with Microsoft Office (Word, Excel, Outlook)
*Sharp eye for detail and accurate data entry
*Extra sparkle if you know:
*Intermediate Excel & Outlook
*CRM Systems

�? Your Superpowers (Personal Attributes)
* Calm, patient, and tactful under pressure
* A true team player with a "can-do" attitude
* Excellent communicator — both spoken and written
* Organised, reliable, and detail-oriented
* Problem-solver who uses initiative
* Passionate about delivering top-tier customer service
* Able to comfort and support distressed callers with empathy
�?THE ROLE
?? What You’ll Be Doing:
*Be the first point of contact for emergency alarm calls from our amazing Service Users.
*Support Sheltered Housing residents and those living independently.
*Deliver top-tier customer service with empathy, professionalism, and a smile (yes, even over the phone!).
?? What You’ll Master:
*Turning tough calls into positive experiences.
*Managing difficult conversations with empathy and control.
*Keeping confidentiality and professionalism at the heart of every interaction.
*Working closely with a supportive team that’s got your back
For further information please contact Alison at Reed Milton Keynes.
Please note that applications without the minimum 2 years inbound call centre experience unfortunately cannot be considered.