Job Title: Service Architect
Contract: 6 Months (Inside IR35)
Clearance: Current SC Clearance Required
Location: Fully Remote
Start Date: January/February 2026
Rate: £575 per day / £76.67 per hour
Overview:
We are seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment.
Key Responsibilities:
*Define and implement service architecture for integrated services across multiple suppliers
*Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment)
*Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred)
*Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking
*Lead service transition activities, including operational readiness checks and runbook creation
*Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting
*Drive continual service improvement plans to optimise processes and enhance customer experience
*Act as the central point of contact for service integration issues and supplier collaboration
Required Skills:
*Strong experience in SIAM and multi-supplier environments
*Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred)
*Proven ability to design service architecture, ticket flows, and SLA frameworks
*Excellent governance, reporting, and stakeholder management skills
*Current SC Clearance is mandatory
Desirable:
*Cloud infrastructure knowledge (AWS, Openshift)
*Familiarity with secure/government environments
*Experience in contract and commercial management