Customer Service Officer
other jobs REED Talent Solutions
Added before 1 Days
- England,North West,Greater Manchester
- Full Time, Temporary
- £14.02 per hour, inc benefits
Job Description:
Customer Service Officer
*Job Type: Temporary, Full-time (Hybrid)
*Location: Manchester, M15 5BA
*Duration: till 31/03/2026
*Pay: £14.02 per hour
*Working Hours: Rota System between 8am - 8pm (7.5hrs fixed per day)
Join the Customer Services Organisation at Manchester City Council as a Customer Service Officer. This role is pivotal in providing first contact support and advice to Manchester residents, ensuring high-quality service delivery and customer satisfaction.
Day-to-day of the role:
*Serve as the first point of contact for residents and customers, assessing their needs and resolving enquiries at the first point of contact where possible.
*Advise customers and visitors on the most appropriate actions, liaising with other service areas and agencies, and arranging necessary assistance.
*Process customer requests and assist with completing forms/applications according to service procedures.
*Utilise and update information on IT systems, ensuring data accuracy and adherence to policies.
*Validate documents to detect and reduce fraud, following relevant guidelines.
*Stay updated with council policies, legislation, and procedures to provide accurate advice.
*Process payments accurately in line with financial regulations.
*Capture data effectively to support the council in achieving performance targets.
*Identify and escalate potential risks associated with customer interactions.
*Use various software packages and systems to handle customer enquiries.
*Facilitate customer feedback and contribute to service improvement initiatives.
*Collaborate with stakeholders to enhance customer service delivery across the council.
*Commit to continuous self-development and service improvement.
Required Skills & Qualifications:
*Strong teamwork and customer service orientation.
*Excellent interpersonal and communication skills.
*Analytical skills with the ability to identify information needs.
*Proficient in planning, organising, and prioritising workloads.
*Competent in using ICT and administrative systems.
*Effective problem-solving and decision-making abilities.
*Knowledge of financial management and data interpretation.
Please note: This role requires a DBS Check.
If you are interested in this position, please apply using your latest CV!
*Job Type: Temporary, Full-time (Hybrid)
*Location: Manchester, M15 5BA
*Duration: till 31/03/2026
*Pay: £14.02 per hour
*Working Hours: Rota System between 8am - 8pm (7.5hrs fixed per day)
Join the Customer Services Organisation at Manchester City Council as a Customer Service Officer. This role is pivotal in providing first contact support and advice to Manchester residents, ensuring high-quality service delivery and customer satisfaction.
Day-to-day of the role:
*Serve as the first point of contact for residents and customers, assessing their needs and resolving enquiries at the first point of contact where possible.
*Advise customers and visitors on the most appropriate actions, liaising with other service areas and agencies, and arranging necessary assistance.
*Process customer requests and assist with completing forms/applications according to service procedures.
*Utilise and update information on IT systems, ensuring data accuracy and adherence to policies.
*Validate documents to detect and reduce fraud, following relevant guidelines.
*Stay updated with council policies, legislation, and procedures to provide accurate advice.
*Process payments accurately in line with financial regulations.
*Capture data effectively to support the council in achieving performance targets.
*Identify and escalate potential risks associated with customer interactions.
*Use various software packages and systems to handle customer enquiries.
*Facilitate customer feedback and contribute to service improvement initiatives.
*Collaborate with stakeholders to enhance customer service delivery across the council.
*Commit to continuous self-development and service improvement.
Required Skills & Qualifications:
*Strong teamwork and customer service orientation.
*Excellent interpersonal and communication skills.
*Analytical skills with the ability to identify information needs.
*Proficient in planning, organising, and prioritising workloads.
*Competent in using ICT and administrative systems.
*Effective problem-solving and decision-making abilities.
*Knowledge of financial management and data interpretation.
Please note: This role requires a DBS Check.
If you are interested in this position, please apply using your latest CV!
Job number 3172065
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Company Details:
REED Talent Solutions
Company size: 2,500–4,999 employees
Industry: Recruitment Consultancy
Reed Talent Solutions deliver bespoke, outsourced recruitment contracts to both local and national organisations across the UK. We work with a range o...