Resident Involvement Coordinator*Pay Rate: £21.37 per hour PAYE
*Location: Plymouth PL5
*Job Type: Temporary (until April 2026), Hybrid Working
*Enhanced DBS Required
We are seeking a Resident Involvement Coordinator to lead regional efforts in promoting and implementing our Resident Involvement Strategy. This role is pivotal in supporting residents to engage with a variety of involvement opportunities and in demonstrating the positive impact of active resident engagement on our services.
Main Purpose of the Role:*Lead regional initiatives to promote the Resident Involvement Strategy and support residents in engaging with the offered opportunities.
*Coordinate, facilitate, and deliver resident involvement activities within the region, including supporting resident-led scrutiny of services.
*Demonstrate the value, benefits, and outcomes of active resident engagement and its positive influence on service delivery.
Key Accountabilities:*Serve as the primary point of contact for engagement and joint working with regional and other customer-focused teams to facilitate local resident engagement.
*Manage local involvement opportunities, handling all enquiries related to resident involvement, training, funding, and events.
*Maintain accurate data for involved residents and lead regular reporting in alignment with agreed KPIs.
*Develop and implement online tools and digital techniques to offer diverse channels for resident involvement.
*Drive the digital resident involvement agenda in accordance with the strategy.
*Manage funding allocation to local groups, ensuring compliance with all monitoring and auditing requirements.
*Maintain an ongoing understanding of the sector’s regulatory framework to support engagement activities.
*Assist in organizing and delivering resident engagement days, partnership days, and conferences.
*Lead on data collation and proactive research to support the Resident Scrutiny Committee (RSC) in their annual reviews.
*Establish and support Service Improvement Groups (SIGs) and Task & Finish (T&F) Groups, managing all follow-up actions.
Experience and Pre-Qualification Criteria:*Previous experience working in Resident Involvement, Community Development, or Housing (Essential)
*Highly effective communication skills – verbal, written, and presentation.
*Excellent people skills with the ability to engage and support diverse groups.
*Good analytical skills with proficiency in translating performance data into understandable formats.
*Ability to work effectively across different teams and levels.
*Strong organisational skills and the ability to work independently.
*Good general education with excellent written and verbal skills.
*Proficient in IT skills including Word, Excel, and PowerPoint.
*Flexible hours to accommodate non-standard meeting times.
*Ability to travel within the region as required.
*Enhanced DBS required if successful.
If you are interested in the Resident Involvement Officer role, please apply.