Key Account Manager
  • England,North West,Greater Manchester,Salford
  • Full Time, Permanent
  • Competitive salary
Job Description:
Key Account Manager
Major Retail Accounts
Greater Manchester – Hybrid


Our client, a FTSE100 supplier to the retail industry now has an exciting opportunity for a Key Account Manager to join their team working with major retail customers.


**Candidates will have experience managing retailer accounts – Supermarkets, High Street retailers, etc**


What can our client offer?


*A competitive salary
*A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more.
*Hybrid working (2 days at home, 3 days in office).
*Excellent career progression opportunities.


Job Purpose:


To support the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the companies value proposition.


Key Accountabilities:


*To provide a value-add experience to your allocated customers.
*To manage queries and expectations of head office stakeholders.
*To support the CX Managers against delivery of customer business plan.
*To identify, manage and convert opportunities into growth.
*To engage with the customer and internal stakeholders to become the voice of the customer within the business.
*To deliver commercial value for our customers whilst delivering in line with contractual frameworks for the business.


Skills Required:


*Proven track record of relationship management with an ability to influence.
*Experience of working to tight deadlines and delivering KPI’s or contractual requirements.
*Proven track record of managing and delivering growth within an existing customer relationship.
*Strong attention to detail with a drive for a positive customer experience.
*An understanding of business planning.
*Comfortable with the usage, presentation and analysis of data.
*Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles




Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR16307
Job number 3183781

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Company Details:
NJR Recruitment
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