Head of Compliance – Leading Multi-Site Conveyancing Business

Locations: Cardiff
Working Pattern: Full-time, Hybrid
Overview
I am working with a respected, multi-location conveyancing organisation that is seeking an experienced Head of Compliance to lead its regulatory, risk and quality framework. This is a senior strategic role with influence across the entire business, supported by an established compliance team.
Key Responsibilities
Leadership & Oversight
*Lead and develop the Compliance Team, including direct management of the Senior Compliance Officer.
*Oversee complaint handling, Legal Ombudsman escalations, and PI-related notifications, ensuring accurate investigation and reporting.
*Provide coaching, guidance and pragmatic compliance support across the business.
*Deliver workshops, feedback sessions and training to embed a strong compliance culture.
Risk, Quality & Regulatory Management
*Maintain and enhance professional and ethical standards across the business.
*Conduct focused audits and thematic reviews to assess service quality and policy adherence.
*Update compliance MI, identify trends, and recommend improvements.
*Communicate upcoming regulatory and legislative changes, supporting the business in adapting effectively.
*Lead the annual review of the Practice-Wide Risk Assessment and update policies where necessary.
AML & Data Protection
*Act as Deputy MLRO—chair AML committees, guide complex decisions, and step into the MLRO role when required.
*Approve annual AML training content and ensure all staff receive role-appropriate AML training.
*Serve as the organisation’s Data Protection Officer, providing guidance and collaborating with group DPO teams.
Stakeholder & External Relationships
*Maintain a professional relationship with the regulatory body and key external partners (e.g., verification providers, Land Registry, lender panel administrators).
*Produce compliance guides, practice pointers and legal updates for internal use.
*Support senior leadership with projects, technology assessments, consultations, and strategic initiatives.
Essential Background
*Qualified lawyer (CLC / SRA / CILEx)
*Minimum 5 years PQE and 8+ years’ conveyancing experience
*Strong understanding of regulatory frameworks within conveyancing
*Experienced in leading or influencing compliance functions
Skills & Attributes
*Excellent communication and interpersonal skills
*Highly organised, reliable, and proactive
*Strong analytical and problem-solving ability
*Able to work collaboratively with operational and training teams
*Professional, trustworthy and adaptable
Benefits & Conditions
*Hybrid working
*25 days annual leave + bank holidays
*Pension scheme
*Structured CPD and specialist compliance training
*Supportive, collaborative working environment


If you are an experienced compliance professional or senior conveyancer looking to step into a high-impact leadership role, I would be delighted to discuss this opportunity further. Please get in touch with Hannah at TSR Legal to arrange a confidential conversation.