Reed Technology is partnering with a leading public-sector organisation to recruit a Senior UX Researcher for an innovative digital transformation project. This role will lead end-to-end service design and research activities, ensuring solutions are inclusive, accessible, and grounded in user insight.
Key Responsibilities:
*Partner with Product Managers and other involved stakeholders to define research objectives and the UX roadmap.
*Conduct qualitative and quantitative user research to uncover needs, pain points, and motivations.
*Map and visualise customer journeys and service blueprints to identify improvement opportunities.
*Design new or enhanced services that deliver measurable value.
*Create low and high fidelity prototypes based on existing design patterns.
*Provide UX feedback to an Agile delivery team to compliment sprint cycles.
*Build and maintain relationships with external stakeholders.
Required Skills & Qualifications
*Proven experience in user research (qualitative & quantitative) and service design.
*Strong ability to map customer journeys and develop service blueprints.
*Expertise in inclusive and accessible design practices.
*Skilled in prototyping (low/high fidelity) and familiar with service design principles.
*Solid understanding of GDPR and research ethics.
*Ideally with Axure RP experience.
Benefits
*6-month initial contract
*£400 to £450 / day (Outside IR35)
*Hybrid working model (Edinburgh or Glasgow)