REMOTE EMERGENCY INBOUND CALL HANDLER
other jobs , Reed Business Support
Added before 10 hours
- England,North East,Tyne and Wear,Newcastle upon Tyne
- Full Time, Permanent
- £20,483 per annum, inc benefits
Job Description:
Make every "hello" count.
We’re recruiting for our client — the UK’s most trusted and innovative careline service supporting vulnerable people nationwide. In this role, your voice isn’t just heard; it makes a real difference.
About the Role
If you have at least 2 years of experience in a UK inbound call centre, and you’re calm, empathetic, and reliable under pressure, this is your chance to join a team that saves the day — every day.
What’s on Offer
*Hours: 32 per week (4 days, 9 hours/day with 1-hour unpaid break)
*Shift Patterns:
Earlies Rota 06:00–15:00 | 07:00–16:00 | 08:00–17:00 | 09:00–18:00 | 10:00–19:00 | 11:00–20:00
Lates Rota 12.00- 21.00, 13.00 - 22.00, 14,00 - 23.00, 15.00- 00.00
*Location: Remote (UK-based only)
*Salary: £20,483.84 per annum (£12.31/hour)
*Start Date: 12th January 2026
*Training: 5 weeks
*Perks:
? 198 hours holiday (including bank holidays)
? Discounts on groceries, shopping, holidays, and more
? 24/7 employee assistance programme
? Pension scheme (up to 4% company matched)
? Family & friends discounts on services
? Smartech benefits
What We’re Looking For
*Minimum 2 years’ experience in a UK inbound call centre
*Excellent communication skills (spoken & written)
*Calm, patient, and tactful under pressure
*Organised, reliable, and detail-oriented
*Problem-solving mindset with initiative
*Genuine desire to help the community
Ready to make every call count? Apply today and start your journey with our client!
We’re recruiting for our client — the UK’s most trusted and innovative careline service supporting vulnerable people nationwide. In this role, your voice isn’t just heard; it makes a real difference.
About the Role
If you have at least 2 years of experience in a UK inbound call centre, and you’re calm, empathetic, and reliable under pressure, this is your chance to join a team that saves the day — every day.
What’s on Offer
*Hours: 32 per week (4 days, 9 hours/day with 1-hour unpaid break)
*Shift Patterns:
Earlies Rota 06:00–15:00 | 07:00–16:00 | 08:00–17:00 | 09:00–18:00 | 10:00–19:00 | 11:00–20:00
Lates Rota 12.00- 21.00, 13.00 - 22.00, 14,00 - 23.00, 15.00- 00.00
*Location: Remote (UK-based only)
*Salary: £20,483.84 per annum (£12.31/hour)
*Start Date: 12th January 2026
*Training: 5 weeks
*Perks:
? 198 hours holiday (including bank holidays)
? Discounts on groceries, shopping, holidays, and more
? 24/7 employee assistance programme
? Pension scheme (up to 4% company matched)
? Family & friends discounts on services
? Smartech benefits
What We’re Looking For
*Minimum 2 years’ experience in a UK inbound call centre
*Excellent communication skills (spoken & written)
*Calm, patient, and tactful under pressure
*Organised, reliable, and detail-oriented
*Problem-solving mindset with initiative
*Genuine desire to help the community
Ready to make every call count? Apply today and start your journey with our client!
Job number 3189212
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Company Details:
, Reed Business Support
Company size: 2,500–4,999 employees
Industry: Admin, Secretarial
Reed is the largest family-run recruitment business in the world and we?ve been improving lives through work since 1960. We have the UK’s larges...