Head of Customer Service
other jobs Gleeson Recruitment Group
Added before 11 hours
- England,West Midlands,Wolverhampton
- Full Time, Permanent
- Salary negotiable
Job Description:
Head of Customer Service
Summary:
Our client is seeking a dynamic leader to manage the day-to-day operations of a centralised Customer Service function. The role ensures agreed service levels and business targets are met while driving continuous improvement in processes and customer experience.
Key Responsibilities
*Oversee operational areas such as first-line customer service, complaint management, technical support, and order entry.
*Implement organisational structures and resourcing plans to achieve service delivery and operational targets.
*Manage and develop large teams (>100), ensuring engagement, skill development, and performance.
*Control costs and identify opportunities for savings.
*Deliver operational data accurately and on time.
*Collaborate with other departments to optimise customer-facing processes.
Knowledge & Experience
*Strong people management and motivation skills.
*Expertise in complex customer care and billing systems.
*Proven experience in:
*Call centre management (inbound/outbound)
*Credit & collection management
*B2B customer markets
*Cost budget control
*Leading large teams in customer-focused organisations
What They Value
*Customer-first mindset
*Courage to do what’s right
*Commitment to innovation and sustainability
*Consistent delivery of exceptional results
*Collaboration across teams
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Summary:
Our client is seeking a dynamic leader to manage the day-to-day operations of a centralised Customer Service function. The role ensures agreed service levels and business targets are met while driving continuous improvement in processes and customer experience.
Key Responsibilities
*Oversee operational areas such as first-line customer service, complaint management, technical support, and order entry.
*Implement organisational structures and resourcing plans to achieve service delivery and operational targets.
*Manage and develop large teams (>100), ensuring engagement, skill development, and performance.
*Control costs and identify opportunities for savings.
*Deliver operational data accurately and on time.
*Collaborate with other departments to optimise customer-facing processes.
Knowledge & Experience
*Strong people management and motivation skills.
*Expertise in complex customer care and billing systems.
*Proven experience in:
*Call centre management (inbound/outbound)
*Credit & collection management
*B2B customer markets
*Cost budget control
*Leading large teams in customer-focused organisations
What They Value
*Customer-first mindset
*Courage to do what’s right
*Commitment to innovation and sustainability
*Consistent delivery of exceptional results
*Collaboration across teams
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Job number 3189985
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Company Details:
Gleeson Recruitment Group
Company size: 100–249 employees
Industry: Recruitment Consultancy
Gleeson Recruitment Group was set up by the three Directors in 2011, with the vision of creating a business founded on trust, transparency and integri...