We’re looking for a highly organised, forward-thinking professional to join our Retirement Advice team as a Quality Assurance Officer. This is a fantastic opportunity to play a key role in ensuring our customers receive consistently excellent advice and outcomes.
In this vital position, you will deliver independent quality assurance across both regulated advice and non-advisory sales processes—helping maintain the highest standards of compliance, professionalism and customer care.
The business is located in Dorset, Southern England, with a hybrid working policy of 1 office day per month.
Benefits
Benefits include: 30 days’ holiday, annual bonus scheme, critical illness cover, private medical insurance, excellent pension contribution scheme, life assurance, income protection, plus other non-financial benefits.
Role & Responsibilities
*Conducting quality assurance assessments across advised and non-advised activity, including call reviews, advice documentation checks and customer feedback analysis.
*Reviewing complex pension transfer advice cases and ensuring advice meets regulatory requirements and delivers good customer outcomes.
*Providing constructive, balanced feedback to advisers to support ongoing professional competence.
*Developing a robust understanding of the advice processes and risks within the business.
*Contributing to continuous improvement of QA methodology, systems and processes.
*Ensuring accurate and timely record keeping to support management information and reporting.
*Maintaining your own professional development and keeping technical knowledge up to date.
Experience Required
*Experience in financial services, with a solid understanding of FCA regulations.
*Proven experience conducting effective quality assessments of at-retirement and investment advice.
*Knowledge of industry-recognised pension transfer advice models.
*Strong understanding of the at-retirement and investment markets across a range of products.
*Excellent stakeholder and relationship-building skills, with the ability to influence and communicate clearly at all levels.
*RO4, Diploma in Financial Planning or Regulated Financial Planning (or working towards).
*AF3, G60 or equivalent (or working towards).
Applicants must be located and eligible to work in the UK without sponsorship.
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