Key Activities
Site Work
*Provide complete service of testing, commissioning, and handover of lighting control systems and equipment
*Deliver client training
*Deliver training for Commissioning Engineers
*Offer technical advice to customers and end users
*Perform routine PPM (Planned Preventative Maintenance) works
*Provide reactive aftercare assistance (troubleshooting)
*Carry out headend installations
*Conduct fault-finding
*Configure IP networks including routers, gateways, and user interfaces
Documentation
*Issue daily Site Attendance Reports (SARs)
*Issue daily snag reports via Perspective for site attendances
*Prepare onsite health check reports
*Prepare remote health check reports
*Regularly back up databases and upload to Egnyte Server
*Maintain and update site-specific documentation
Health & Safety
*Maintain an up-to-date ECS / CSCS Card
*Complete and stay current with "Flick" training
Other Responsibilities
*Stay current with training on all new systems and equipment
*Review systems to ensure optimal combination of products and services in lighting control solutions
*Identify upgrade and remedial options and report findings to the Key Account Manager
*Coordinate with office for RMA issues related to damaged or faulty equipment
*Liaise with Sales/Commissioning Supervisors for additional days or materials quotations
*Regularly back up and archive project databases and documentation to Egnyte
*Perform additional duties as required outside of the listed responsibilities
Physical Requirements
*Able to lift and carry a 10 kg backpack daily
*Able to commute daily
*Able to stand for several hours at a time
Skills & Qualifications
*In-depth understanding of lighting control systems, including commissioning, testing, and troubleshooting
*Ability to diagnose and resolve technical issues both on-site and remotely
*Strong attention to detail in preparing and maintaining reports and system backups
*Effective communication skills for providing technical advice to customers and end users
*Qualified 18th Edition electrician (preferred)
*Understanding of DALI protocol
*Must hold a valid ECS / CSCS Card
*Experience in configuring IP networks including routers, gateways, and user interfaces
*Experience with headend installations
*Ability to assess and integrate optimal products and services for lighting control systems
*Proven experience in testing, commissioning, and system handover
*Experience in routine preventative maintenance to ensure long-term system functionality