This firm is a worldwide leader and has developed and grown so much over the years. They are now present in ten countries with a team of more than 10,000 customer-oriented professionals.
Developing innovative solutions and products for clients around the world. With a strong focus on sustainability. Offering their services through their 12 sites across 6 different countries.
Committed to the circular economy. Bringing value to your waste and reduce your environmental impact to achieve "Zero Waste". The goal: a cleaner atmosphere by eliminating the emissions of waste currently not recycled.
JOB TITLE: Graduate Customer Service Coordinator - comprehensive tailored training program involving visits to other company sites and customer visits
REPORT TO: Customer Services Manager
OVERVIEW OF ROLE:
Due to increased business and team growth we are looking to recruit a client focused commercially aware graduate into our business. Within this exciting role you will be reporting into the Customer Service Manager and working with a team of experienced individuals who will support your growth in the business.
You will be supporting the external sales team whilst working as part of the Customer Services team you will provide a professional, effective and efficient link for customers and internal departments.
This position requires an exceptional individual who is able to build effective working relationships both internally and externally. If you believe you have the ability to think on your feet in a fast paced moving environment with unlimited possibilities to progress and grow, then this is the role for you.
This firm are commitment to continually support your development within the organisation.


JOB RESPONSIBILITIES:
*Responsible for initial technical enquires from customers – proactively roll out an end to end approach to customers’ needs and identify value added solutions as a result of this.
*Creating and gaining approval of artwork, originating print stereos, technical drawings & ordering appropriate tooling
*Preparation of offers and estimates for current and potential customers following the instructions of the Sales Representative and/or the commercial function (pricer).
*Deal with enquiries, quotations (as required), origination, order placement, order checking, order acknowledgements, amendments, complaints, stock management, record keeping and system information updates, in an appropriate, accurate and timely manner
*Act as main liaison for allocated client accounts
*Ensure customers are kept informed of anything relevant (e.g. delivery problems)
*Assist as required in preparation of tenders and account information
*Train in management of client accounts allocated elsewhere to act as holiday/sickness cover as required
*Assist as and when required with customer visits
*When appropriate to work with customers in development of systems
*To build relationships with customers and add value to the service provided, by understanding and anticipating the customers needs
*To act as a representative of the business, portraying and promoting an image of professionalism. Attend meetings, together with Sales Representative he /she works with, and the Plant / Regional Sales and Commercial Manager (Tier 1 meeting).
*Track the development of his/her customer projects with the technical office.
*Maintaining the company Management System (GPT, SSS, SAP, etc) with the most up to date information concerning our customers.
*To attend ad hoc meetings with customers in coordination with Customer Service Manager or Sales Rep. assigned.
*To proactively launch the purchase of merchandise.
*To secure a proper tracking of the origination costs (Purchase Order from customer)
*Comply with communication and reporting procedures
*External and Internal claims related to invoicing, pricing, overs & unders and admin errors.
*To actively participate in his/her own training program definition and implementation, supporting new training initiatives and reporting any detected skills that would need to be reinforced for his/her own benefit.


PERSON SPECIFICATION:
Degree educated
Committed to continuous professional development
Full UK Driving licence is preferred
Confident communicator with the ability to develop good working with relationships with clients and colleagues
Previous experience in a customer focused/sales or commercial environment would be beneficial
Able to communicate effectively both verbally and written
A flexible and adaptable attitude
Able to organise and prioritise work load in order to meet tight deadlines.
PC Literate with working knowledge of Microsoft Office
Knowledge of SAP would be advantageous


SALARY: £26,000 - £28,000
HOURS OF WORK: 35hrs – 8am – 4pm or 9am – 5pm Monday to Friday (Flexible)Office based role.
HOLIDAYS/BENEFITS:
*Comprehensive training program
*Exciting progression with this global firm
*33 days paid holiday including bank holidays
*Company pension scheme
*Life Assurance, Company bonus scheme
*Help towards further qualifications after successful probationary period.
HEALTH AND SAFETY: No current issues to report
Interview Process:
1st Stage: Telephone/teams interview with HR Manager
2nd Stage: Face to face interview with HR Manager and Customer Service Manager. Regional Director could possible attend depending on availability.