Damp and Mould Lead
*Annual Salary: £16.23 PAYE / £20.51 UMBRELLA
*Location: Pitsea, SS13
*Job Type: Temporary contract until end May 2026
*Working Hours: 9am to 5pm
Join our Repairs Team as a Damp and Mould Lead, where you will play a crucial role in delivering exceptional repair, maintenance, and property services. This position is integral to improving our repair service for residents and ensuring compliance with new legislations, including Awaab’s Law. You will be based in our Pitsea office, working closely with colleagues, stakeholders, and residents to drive improvements and deliver a first-class service.
Day-to-day of the role:
*Serve as a resident-facing member of the team, focusing on damp and mould issues.
*Ensure high standards of customer service and stakeholder experience to maximise resident satisfaction.
*Collaborate closely with repairs teams, contractors, and regional property services teams to drive cases through to resolution.
*Lead the prompt investigation and resolution of damp and mould cases within legally mandated timeframes, ensuring compliance with Awaab’s Law.
*Provide support to internal teams in resolving issues related to damp and mould.
*Review repair histories to identify breakdowns and contribute to lessons learned.
*Take ownership of medium and high-risk damp and mould cases, including escalations and HHSRS Category 1 issues.
*Act as an on-site point of contact for damp and mould cases, promoting collaborative working.
*Carry out other reasonable duties as directed, including occasional work outside normal hours and resident visits.
*Work a minimum of 1 day a week from our Pitsea office and 1 day a week in your nominated region.
Required Skills & Qualifications:
*Demonstrable experience in a similar role, ideally within a customer-centric environment.
*Proficient in problem-solving and handling complex customer issues.
*Strong experience in case management and project coordination, specifically relating to repairs.
*Excellent written and verbal communication skills.
*Ability to work under pressure, meeting strict deadlines and performance targets.
*Strong time management and prioritisation skills.
*Proficient in data investigation and reporting.
*Comprehensive knowledge of policies, processes, and legislation.
*Experienced IT skills, including high-level expertise in Microsoft Excel and various housing management systems.
Benefits:
*Competitive pay rate.
*Opportunity to work in a dynamic and impactful role within a supportive team.
*Exposure to diverse aspects of property management and compliance.
To apply for the Damp and Mould Lead position, please submit your CV.