General Manager – Retail & Hospitality
Location: Gateshead
Salary: £35,000 – £38,000 + Bonus


Ready to take the lead in a fast-paced, experience-driven environment? An exciting entertainment and retail venue known for immersive spaces, themed bars, and unforgettable customer experiences, is looking for a dynamic General Manager to join their site.
This is your chance to step into a venue where creativity meets hospitality. You’ll oversee a diverse team, drive commercial success, and ensure every guest leaves talking about their visit.


The Role
With experience in retail/hospitality, you will be putting into practice your valuable knowledge and building upon an already award winning team. With full oversight of P&L, you will be the driving force of increasing revenue for the venue. Furthermore you will be:
*Leading, coaching and motivating a vibrant team to deliver exceptional service
*Overseeing bar operations and maintaining high standards across all front-of-house areas
*Managing performance, identifying development needs, and supporting staff growth
*Monitoring revenue streams and driving KPIs to maximise profitability
*Taking ownership of venue standards, atmosphere, and the overall guest journey
*Working closely with senior leadership to push the venue’s vision forward


What We’re Looking For
At this stage in your career, you will be well versed in running a successful venue/team and have worked closely with senior management to drive business strategy forward. We are seeking someone who is confident, revenue focused and has a passion for exceeding goals. Having a good sense of humour certainly helps too. Other qualities we are looking for:
*Strong team management experience within hospitality, retail, or leisure
*Hands-on bar and front-of-house expertise
*A confident leader with proven performance management skills
*Someone who thrives in busy, high-energy environments
*A commercially aware manager with experience in revenue management and new business outreach
*A natural communicator who can inspire a team and handle challenges with ease


Why Join Us
*You’ll be part of a unique, storytelling-led brand known for its imaginative spaces and guest-centric approach
*Expect a supportive leadership team, opportunities to innovate, and a workplace where no two days are the same
*Competitive salary with an uncapped bonus structure (a % over revenue target)
*True opportunity to innovate ideas and drive your business forward
*Staff discounts


If you’re passionate about delivering memorable experiences and ready to elevate a standout venue, we’d love to hear from you.