Role: Operations Assistant
Location: Sheffield, South Yorkshire
Contract: Full time, permanent, hybrid,
Salary: £25,000 - £27,000

We are looking for a reliable and proactive individual to support the smooth daily running of our office and Facilities function. This role involves a blend of maintenance support, front-of-house activities, and routine health and safety tasks. You’ll work closely with the regional Facilities Manager and Assistant Facilities Manager, as well as teams across the organisation.
Key Relationships
You will collaborate regularly with:
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Facilities and Building Management
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IT teams
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External contractors and landlords
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Partners and internal support teams
Responsibilities *
Maintain a professional, welcoming environment for colleagues and visitors
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Monitor the Facilities Helpdesk and provide timely responses
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Support the delivery of services in line with SLA and KPI expectations
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Coordinate with contractors and track progress of scheduled work
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Carry out practical maintenance duties such as desk moves, temperature checks and flushing low-use outlets
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Proactively identify workplace issues and escalate them appropriately
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Understand and assist with emergency procedures, including evacuation drills
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Keep up-to-date with health & safety guidelines and internal policies
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Assist with meeting room setups and daily AV checks
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Greet visitors when required and manage access passes in line with security protocols

Additional reasonable tasks may be requested as part of the role.
About You *
Keen to learn and develop new skills
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Strong communicator with a practical, hands-on approach
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Confident asking questions to understand problems and propose solutions
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Collaborative team member with a positive, customer-focused mindset
Skills & Attributes *
Basic understanding of Microsoft Office (desirable)
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Ability to work independently, remain proactive, and maintain high standards
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Strong organisational skills and attention to detail
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Good at listening, gathering information, and interpreting requirements
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Creative problem solver with the ability to implement solutions
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Effective written and verbal communication skills
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Able to build strong relationships with stakeholders across the business
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Flexible to support occasional out-of-hours needs
Experience & Qualifications *
Good standard of general education, including Maths and English
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Understanding of customer service principles
What We Offer
We offer a flexible and comprehensive benefits package designed to support your wellbeing, including:
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Competitive salary with annual review
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Hybrid working options
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Generous bonus scheme
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25 days’ annual leave (increasing with service)
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Holiday purchase scheme
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Private medical insurance
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Enhanced parental leave
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Workplace adjustments in line with the Equality Act 2010
Additional Information
CRA Legal adheres to Recruitment and Employment Confederation (REC) best practice standards. Salary information is provided as a guideline; we welcome applications from all candidates who can demonstrate the skills required.
This vacancy is highly sought-after within the local market, so early applications are encouraged. We aim to respond to successful applicants within two working days as part of our candidate care process.