Business Analyst
  • England,West Midlands,Shropshire
  • Full Time, Permanent
  • £55,000 - £60,000 per annum
Job Description:
IT Business Analyst

Location: Telford, Shropshire
Salary: Up to £60,000 per annum
Working Pattern: 2–3 days per week onsite
Our client is looking for an experienced IT Business Analyst to join their Group IT function based in Telford. This role is focused on business applications and plays a key part in bridging the gap between business needs and IT solutions.
You’ll work closely with stakeholders across the organisation to analyse requirements, support change initiatives, and ensure applications deliver real value. This is a hands-on role suited to someone analytical, collaborative, and comfortable working in an onsite environment.
Key Responsibilities
*Analyse business requirements and support continuous improvement initiatives
*Carry out fit-gap analysis, system analysis, and fault diagnosis
*Produce documentation including business requirements, functional specifications, and process flows
*Support projects using agile and structured methodologies (e.g. WRICEF)
*Configure applications, create and execute test plans, and validate solutions
*Provide application support, user guidance, and training
*Create knowledge articles and how-to documentation
*Act as an application owner or solution lead, supporting systems end to end
About You
*Proven experience as an IT Business Analyst or similar application-focused role
*Strong background in business and systems analysis and project support
*Confident using Microsoft tools including M365, Visio, and Project
*Experience with ITIL principles, data analysis, and process modelling
*Strong communication skills with the ability to engage technical and non-technical stakeholders
*Proactive, solutions-focused, and comfortable working onsite
What’s on Offer
*Salary up to £60,000
*Bonus scheme
*Health care package
*Contributory pension plan
*Life assurance
*Employee Assistance Programme
*Generous annual leave increasing with service
*Flexible benefits programme
*Access to a rewards and discounts platform covering hundreds of retailers
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
Job number 3218652

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Company Details:
Proactive Appointments
Company size: 20–49 employees
Industry: Recruitment Consultancy
With 30 years of experience, Proactive.IT Appointments are at the forefront of the IT recruitment sector. Established in 1991, we have become the pref...
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