The Patient Onboarding Manager will oversee the onboarding process for patients, ensuring a seamless and efficient experience within the healthcare department. This role is based in Cambridge and is essential in supporting the life science industry.
Client Details
We are seeking a Patient Onboarding Manager to take ownership of our UK patient pathway. This is a pivotal role for someone who is empathetic, highly organised, and passionate about improving patient experiences during one of the most challenging times in their lives. You will be the first point of contact for patients and their families, guiding them through the onboarding process and ensuring a seamless journey from initial enquiry to treatment. This is a unique opportunity to shape and implement processes, build relationships, and help lay the foundation for future growth. You’ll work closely with senior stakeholders and have scope to develop the role and team as the business expands.
Description
· Act as the first point of contact for patients and their families, providing timely, compassionate, and professional responses.
· Manage the UK patient pathway end-to-end, ensuring a smooth and supportive experience.
· Coordinate and support initial patient consultation meetings.
· Build rapport and maintain ongoing positive relationships with patients and their families.
· Liaise with medical clinics and pathology partners on behalf of patients.
· Develop and implement processes to improve efficiency and patient satisfaction.
· Collaborate with senior team members to identify areas for improvement and growth.
· Maintain a strong understanding of our immunotherapy treatments and communicate this clearly to patients.
· Support future team-building initiatives as the service expands.
Profile
· Previous experience in patient services, healthcare charities, or cancer-related organisations is highly desirable.
· Understanding of cancer treatments or patient pathways (professional or personal experience) is advantageous.
· Experience in service management or customer-facing roles with high emotional intelligence.
· Ability to organize and maintain data sets and records
· Exceptional empathy and communication skills.
· Ability to manage complex processes and multiple stakeholders.
· Flexible and adaptable, with a proactive approach to problem-solving.
· Comfortable working in a fast-paced, evolving environment.
Job Offer
*Competitive salary negotiable depending on experience
*Permanent position within the healthcare department in Cambridge.
*Opportunity to contribute to the life science industry in a meaningful role.
*A supportive work environment focused on innovation and patient care.
If you are passionate about making a difference in the healthcare industry and have the skills required for this role, we encourage you to apply today!