Fleet Support Coordinator
The Opportunity

Become a key part of our team as a Fleet Support Coordinator, ensuring our fleet remains available and efficient. In this dynamic 24/7 support environment, you’ll deliver exceptional customer service, coordinate operations, and keep things moving behind the scenes.
What You’ll Do
*Provide telephone support to GSE customers, managing fleet availability and recovery plans.
*Handle breakdowns, incidents, defect reports, and service status updates.
*Investigate aircraft delays and share findings with customers.
*Monitor SLA recovery plans and keep customers informed.
*Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
*Liaise with customers on vehicle status, maintenance schedules, and repairs.
*Process and allocate jobs in SAP, including service requests and purchase orders.
*Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
*Maintain accurate records of fleet movements, repairs, and service costs.
*Promote a safe work environment by reporting hazards, incidents, and near misses.
What We’re Looking For
*Previous experience in customer service or a call centre environment.
*Knowledge of fleet management, vehicle maintenance, and workshop operations.
*Familiarity with SAP systems and logistics-based customer service.
*Experience in aviation or vehicle maintenance is a plus.
*Proficiency in Microsoft Office (Excel, Word, Outlook).
*Strong organisational, communication, and problem-solving skills.
*Proactive, self-motivated, and able to prioritise effectively.
*A team player with a customer-focused, detail-oriented approach.
Why Join Us?
*Competitive salary and benefits package.
*Career progression opportunities in a growing global company.
*A dynamic, team-focused environment that values safety and quality.
*Benefits include:
*6% employer pension contribution
*3x salary Life Assurance
*Private medical coverage
*Employee Assistance Programme (EAP)

About TCR
We keep airports moving—literally. While we don’t fly planes, without us, they wouldn’t leave the ground.
At TCR, we manage and maintain Ground Support Equipment (GSE)—the essential machinery that keeps airport ramps running, like pushbacks, belt loaders, aircraft tractors, and baggage carts. We rent it, maintain it, repair it, optimise it, and even give it a second life.
Operating at over 245 airports in 24 countries, we partner with airlines, airports, and ground handlers to ensure safe, efficient, and on-time operations. Our work is technical and environmental—we repair and reuse thousands of machines, reducing waste and emissions, and we’re leading the way in electric GSE.
Want to work in aviation without leaving the ground? Want to join a global company with a human touch? This is your ticket.
Working Hours
Split Day & Night Shifts
*Week 1: Days (05:30–17:30 or 06:00–18:00)
*Week 2: Nights (17:30–05:30 or 18:00–06:00)
*Week 3: Days (05:30–17:30 or 06:00–18:00)
*Week 4: Nights (17:30–05:30 or 18:00–06:00)