Customer Services - Resales and Staircasing
*Hourly Rate: £16.44 PAYE / £20.79 ltd umb
*Location: Highbury, London N5
*Job Type: Temporary (Immediate start until at least March)
*Working Pattern: Hybrid (must be in office every Wednesday)
Join our Customer Experience team in a pivotal role supporting the Resales & Staircasing team. This position is essential for maintaining high standards in customer interactions and ensuring efficient management of customer queries and database updates.
Day-to-day of the role:
*Act as the first point of contact for customers via phone, managing two team mailboxes.
*Respond to initial queries from customers in a clear, professional, and friendly manner.
*Ensure the customer database is consistently updated with accurate and quality information.
*Provide general support to senior team members.
*Assist in the delivery of evolving processes through the use of technology to enhance customer service.
*Handle multiple priorities in a fast-paced environment to meet tight deadlines.
Required Skills & Qualifications:
*Experience in Resales team support and office administration within a customer-focused organisation.
*Ability to work effectively in a fast-paced environment and manage multiple priorities.
*Strong commitment to providing excellent customer service to both internal and external customers.
*Proficient in using technology to improve processes and customer experiences.
*Excellent communication and organisational skills.
Benefits:
*Competitive hourly rate.
*Opportunity to work in a dynamic team.
*Exposure to advanced customer service operations and technologies.
To apply for this Customer Services role in Resales and Staircasing, please submit your C