Customer Support Agent
other jobs Michael Page Finance
Added before 8 hours
- England,South East,Hampshire,Southampton
- Full Time, Permanent
- £26,000 - £30,000 per annum
Job Description:
The Customer Support Agent will provide exceptional customer service, assisting clients with their financial services inquiries and resolving issues efficiently. This role, based in Southampton, is ideal for someone with a proactive approach to problem-solving and a strong focus on customer satisfaction.
Client Details
The employer is a medium-sized organisation within the financial services industry, dedicated to offering tailored solutions to their clients. They are committed to providing a professional and supportive environment for their employees.
Description
The key responsibilities for the Customer Support Agent role are:
*Respond to customer inquiries via phone, email, or online platforms in a timely and professional manner.
*Provide accurate information about financial products and services.
*Resolve customer issues and complaints efficiently while ensuring customer satisfaction.
*Maintain detailed and accurate records of customer interactions and transactions.
*Collaborate with other departments to address customer needs effectively.
*Identify opportunities to improve customer experience and suggest process improvements.
*Stay up to date with the industry trends and company policies.
*Meet or exceed key performance indicators and service level agreements.
Profile
A successful Customer Support Agent should have:
*Previous experience in a customer service role, ideally within financial services (But not essential)
*Strong communication and interpersonal skills.
*Excellent problem-solving abilities and attention to detail.
*Proficiency in using customer relationship management (CRM) software or similar tools.
*The ability to work effectively in a fast-paced environment.
*A professional and customer-focused approach.
Job Offer
*A competitive salary ranging from £26,000 to £30,000 per annum.
*Permanent employment in a stable and reputable company.
*A supportive and professional working environment in Southampton.
*Opportunities for career growth and skill development.
*Comprehensive benefits package.
If you are passionate about delivering excellent customer service and are excited to join a reputable company, we encourage you to apply today!
Client Details
The employer is a medium-sized organisation within the financial services industry, dedicated to offering tailored solutions to their clients. They are committed to providing a professional and supportive environment for their employees.
Description
The key responsibilities for the Customer Support Agent role are:
*Respond to customer inquiries via phone, email, or online platforms in a timely and professional manner.
*Provide accurate information about financial products and services.
*Resolve customer issues and complaints efficiently while ensuring customer satisfaction.
*Maintain detailed and accurate records of customer interactions and transactions.
*Collaborate with other departments to address customer needs effectively.
*Identify opportunities to improve customer experience and suggest process improvements.
*Stay up to date with the industry trends and company policies.
*Meet or exceed key performance indicators and service level agreements.
Profile
A successful Customer Support Agent should have:
*Previous experience in a customer service role, ideally within financial services (But not essential)
*Strong communication and interpersonal skills.
*Excellent problem-solving abilities and attention to detail.
*Proficiency in using customer relationship management (CRM) software or similar tools.
*The ability to work effectively in a fast-paced environment.
*A professional and customer-focused approach.
Job Offer
*A competitive salary ranging from £26,000 to £30,000 per annum.
*Permanent employment in a stable and reputable company.
*A supportive and professional working environment in Southampton.
*Opportunities for career growth and skill development.
*Comprehensive benefits package.
If you are passionate about delivering excellent customer service and are excited to join a reputable company, we encourage you to apply today!
Job number 3222190
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metapel
Company Details:
Michael Page Finance
Company size: 5,000 employees
Industry: Accountancy (Qualified)
Michael Page Finance has been helping to shape successful careers and placing top talent into their dream roles since 1976. We specialise in the perma...