Seeking a Customer Service and Events Assistant to join a front of house team within a charitable organisation based in South London who not only strive to achieve on their charitable objectives are focused on defined beneficiaries much of their day-to-day work involves looking after the local Estate.
This will, due to the scope and nature will be an evolving role so will require diversity and fluidity. It is a crucial key role between departments as well as being the initial point of contact to the public, local residents and visitors as well as being a dynamic piece to the variable team, covering multiple duties across the team
Due to being part of the Front of House team, the role is full time in the office Monday to Friday 9am to 5pm.
Salary - up to £30,000 depending on experience
ABOUT YOU:
*You must have excellent attitude to working within a dynamic and diverse team being a key team player
*Have a proven track record in office administration
*Strong back in organising Corporate Events
*You will hold key background in Customer Service and being that key point of contact to customers
*Excellent telephone manner, being engaging, welcoming and approachable
*Have excellent communication skills across both verbal and written
*IT literacy is imperative
MAIN DUTIES & RESPONSIBILITIES:
Customer service
Customer Service- External Customers
*Support the delivery of excellent customer service to all external customers
*Ambassador for the customer portal- Dwellant and support Resident’s uptake of the system
*Handle the daily requests and queries from Dwellant, including actioning of customer requests and access issues within agreed timescales
*Handle all incoming queries via all channels, including post, face to face visitors, telephone calls, the website, and social media
*Manage the resolution of non-technical customer enquiries as they come in, including but not limited to: general enquiries, customer payments and payment queries, registration and change of ownership, licence updates, maintenance service requests, customer complaints
*Log customer complaints and provide updates in accordance with the complaint policy Support the Customer Service Manager in the co-ordination and execution of Customer improvement projects
*Assist with the preparation and implementation of Customer Satisfaction surveys, including follow-ups and collation of responses
*Provide basic statistics and reporting on Customer Service targets to the Customer Service Manager


Customer Service- Internal Customers
*Be the ’face of the company’ by greeting all visitors, providing ’Visitor’ badges and key emergency evacuation information
*Responsible for ’Meet and Greets’ at trustee events and/or other events
*Responsible for the logging and maintenance/safety of keys/key requests/key folders
*Responsible for ensuring the reception area is welcoming and clear of clutter
*Main point of contact for customer data queries and requests from Estate staff
*Administer the Estate’s customer systems at a Super User level (including Qube, Dwellant, DMS, Sharepoint)
*Provide customer service to the internal team, including collecting post, scanning and filing of documents, key requests, photocopying
*Collect deeds where requested and deliver them to the requestor
Events
*Assist Governance and Communications Manager in planning and organising calendar of corporate events
*Request quotes and availability of venues, catering, equipment and transportation
*Communicate with vendors, suppliers, and venues
*Support guest registration, invitations, and RSVP management
*Prepare event materials (signage, badges, welcome packs)
*Assist with event setup, breakdown, and on-site coordination. This will include several Saturdays and evenings throughout the year.
*Troubleshoot attendee enquiries before and during events
*Circulate thank you emails and arrange gifts (e.g. flowers) Leads event team to build long-term, value-based customer relationships that enable achievement of sales objectives.
If you are interested in working with a reputable organisation who with hold their long standing reputation in the area and want to join the welcoming team please APPLY today!