Duty Manager
Sutton
£28K - £31K (Employer provided)
Location: Sutton
Employment Type: Full-Time
Salary: £28k to £31k
Working Hours: 40 hours per week, including weekends and public holidays
About the Role:
We are seeking an experienced, hands-on Duty Manager to lead the day-to-day operations of our high street convenience store. The store caters to a wide customer base and offers a comprehensive range of ambient, fresh, and frozen food products. This is a dynamic role suited for a motivated individual with a passion for retail, customer service, and team leadership.
Key Responsibilities:
Operational Leadership
*Oversee daily store operations, ensuring the store is clean, well-stocked, and compliant with health and safety regulations. Operational areas include:
*Replenishment of ambient, frozen and fresh goods
*Preparation and cooking of hot food
*Tilling and cash processes
*Receiving goods-in
*Date checks, reductions and waste management
*Cleaning
*Ensure efficient stock management including deliveries, storage, rotation, and loss prevention.
*Maintain availability and attractive presentation across ambient, fresh, and frozen categories.
*Implement promotional activity and visual merchandising strategies to drive sales.
*Open and close the store as a key holder
Team Management
*Lead, train, and develop a team of store colleagues, fostering a positive and productive working environment.
*Schedule and monitor staff rotas to ensure optimal coverage.
*Conduct regular performance reviews, feedback sessions, and handle any disciplinary actions professionally.
Customer Service Excellence
*Deliver outstanding customer service by ensuring a friendly, helpful, and knowledgeable store team.
*Manage customer queries and complaints promptly and effectively.
*Build relationships with the customers and local community to enhance store reputation and engagement.
Sales & Financial Accountability
*Meet or exceed store targets in sales, profitability, and KPIs (e.g., waste reduction, shrinkage, availability).
*Monitor and manage budget controls including wages, utilities, and other operating costs.
*Accurately report financial and operational metrics to head office as required.
Skills and Qualifications:
*Excellent leadership, communication, and interpersonal skills.
*Ability to work in a fast-paced, dynamic retail environment.
*Strong organisational and problem-solving abilities.
*Flexibility to work varied shifts including weekends.
Key Attributes:
*A drive and passion to deliver
*Ability to multitask and work in a fast-paced environment
*Proactive and hands-on approach
*High attention to detail
*Strong problem-solving and decision-making abilities
*Customer-focused mindset
*Team-oriented with strong people development skills
What We Offer
*Competitive salary package.
*Opportunity to lead a critical area of the business and drive meaningful improvement.
*A collaborative and supportive working environment.
*Career development and progression within a growing organisation.
Benefits
*30 days holiday per year
*Your birthday off every year
*Discretionary annual bonus for all
*Holiday buy back – purchase additional holiday days (after a qualifying period)
*Quarterly colleague social events
*High street discount scheme
*Structured training plans