We are working closely with a business based in Newton Aycliffe that is looking for a Customer Service Specialist to join their team on a full-time, permanent basis.
They are looking for someone to foster a strong working relationship with their sales and operations teams, collaboratively managing a shared portfolio.
You will have 3-5 years in a customer service-based role with a proven record of success. This role has the potential to develop into leadership, where you can manage your own team of customer service professionals.
You will be responsible for:
*Promptly and professionally responding to customer queries through various channels such as phone, email, or social media
*Collaborate with other departments to address and resolve customer issues, complaints, or concerns effectively and efficiently
*Ensure that customer information, interactions, and transactions are accurately recorded in the company’s CRM
*Assist customers with placing orders, tracking shipments, and resolving any issues related to the ordering process
*Proactively follow up with customers to ensure satisfaction after a purchase or problem resolution
*Meet regularly with the Sales Director to give feedback to help improve customer service culture, response time and tools to improve customers’ experience
*Stay informed about new products, services, and industry trends
*Assist the sales team with sample fulfilment, ensuring all samples arrive in a timely fashion with the appropriate paperwork
*Ad hoc tasks as the business requires


For more information on this role, please speak to Nicola at Si Recruitment.