At Adaptable Recruitment, we are supporting a well-established and rapidly growing equipment and services provider to recruit a Hires Manager in the Cheshire area. This is an outstanding opportunity for an experienced operational account manager or hires professional to step into a key leadership role within a respected and customer-focused organisation.
Salary: up to £50,000 depending on experience
Location: Cheshire - fully office & field based
Hours: Full-time - Permanent
Benefits: Enhanced benefits package

The Hires Manager will be responsible for managing a busy and customer-focused Hires Department, delivering strategic plans to support existing clients, expand market reach and maximise revenue. The role includes leading and developing a small team who manage the full lifecycle of the hire process-from enquiry through to off-hire.
This is an excellent opportunity for an experienced hires, service or operational account manager to further develop their career and play a key role in shaping departmental success.

Main Responsibilities to Include:
*Lead and maintain high standards across all hire processes and procedures
*Develop account plans and roadmaps for existing and lapsed customers
*Work collaboratively with sales and marketing teams to improve lead generation and customer engagement
*Coordinate with field-based sales colleagues to support site visits and client meetings
*Maximise the use of the company CRM system to improve communication and service levels
*Support team members’ development through coaching, mentoring and identifying training needs
*Monitor performance, analyse sales data and produce regular reporting
*Promote strong teamwork and uphold company values at all times
*Ensure all activities meet internal health & safety standards
The Ideal Candidate: *Proven operational account management experience, with a strong focus on customer relationships
*Excellent communication and interpersonal skills, with the ability to work cross-functionally
*Minimum 3 years’ management experience with a track record of motivating and developing teams
*Background in plant hire, machinery, waste/recycling or a similar technical or equipment-based sector (advantageous but not essential)
*Strong problem-solving skills and a proactive mindset
*Confident using data to create plans and make decisions
*Strong IT skills including Excel, Word and PowerPoint
*CRM experience (HubSpot advantageous)
*Full UK driving licence

Benefits to include:
*Salary from £45,000 per annum
*Performance-related bonus scheme
*23 days holiday plus public holidays and birthday off
*Company pension scheme
*Electric car scheme (salary sacrifice)
*Flexible working
*Health & wellbeing programme
*Life insurance
*Free on-site parking
*Range of additional benefits including: referral programme, sabbatical options, sick pay, enhanced family leave and employee discounts