We are seeking a Lead Officer and Technical Expert to take ownership of the development, implementation, and management of Microsoft 365 services, with a specific focus on Dynamics 365 and PowerApps. This is a pivotal role in driving innovation and efficiency across the organisation, ensuring these strategic platforms deliver maximum value.
Key Responsibilities
*Act as the technical lead for Dynamics 365 and PowerApps, providing expert advice and guidance to business areas.
*Collaborate with internal and external stakeholders to deliver innovative solutions aligned with organisational goals.
*Provide day-to-day support for Dynamics 365 and PowerApps, while identifying opportunities for enhancement.
*Lead development work for new projects and manage external resources where required.
*Share knowledge and mentor team members to build internal expertise.
*Manage release and deployment processes, upgrades, patching, and change requests.
*Maintain technical documentation, programming standards, and operational procedures.
*Monitor licences, permissions, and security roles; ensure compliance with data retention policies.
*Analyse service logs for security anomalies and manage resolution of issues with Microsoft.
*Uphold compliance with relevant legislation and organisational policies.
Technical Skills & Experience
*Strong knowledge of Dynamics 365/CRM and PowerApps, including Customer Insights.
*Proven ability to resolve complex technical issues and deliver solutions.
*Experience in Dynamics 365 / PowerApps development and permissions management.
*Proficiency in C#, HTML5, CSS, JavaScript frameworks.
*Familiarity with Microsoft O365 services:
*Power Platform (Power Automate, Power BI)
*SharePoint Online
*Customer Voice
*OneDrive for Business
*Microsoft Teams

*Knowledge of Azure AD, Hybrid AD, Azure B2B, and automation (bonus).
*Understanding of MS licensing and SharePoint technologies (Office 365 and legacy versions).
*Experience with PowerShell, Azure DevOps, and GitHub (desirable).