Revenues and Recovery ManagerFull-time | Permanent | 37 hours per week
An exciting opportunity has arisen for an experienced and ambitious Revenues and Recovery Manager to join a local authority on a full-time, permanent basis.
This role is ideal for a proven Revenues & Recovery professional with a strong background in local taxation, who can lead and develop a Revenues and Cashiers team responsible for the billing, collection and enforcement of Council Tax, Business Rates and other service income.
You will play a key role within the senior Revenues and Benefits management team, ensuring the delivery of an efficient, compliant and customer-focused service, while driving continuous improvement and maximising income collection.
The RoleAs Revenues and Recovery Manager, you will provide clear leadership and direction to your team, managing workloads, resources and performance to meet statutory timescales and service demands. You will handle complex local taxation cases, oversee annual billing and year-end processes, and ensure robust recovery and enforcement arrangements are in place.
You will also have the opportunity to help shape the future of the Revenues service as the authority prepares for wider local government change.
Key Responsibilities*Lead, manage and motivate the Revenues team to deliver high-quality, consistent services
*Plan workloads and resources to ensure statutory and operational deadlines are met
*Provide expert advice on legislation, policies and procedures within Revenues and Recovery
*Analyse and report on performance data and management information
*Ensure completion of statutory and non-statutory Revenues returns
*Make informed decisions on complex local taxation cases
*Oversee annual billing and year-end processes for Council Tax and Business Rates
*Manage challenging customer interactions and resolve complaints effectively
About YouSkills and Abilities:
*Proven experience managing teams and driving performance
*Strong interpersonal and communication skills, with the ability to explain complex information clearly
*Ability to work under pressure, solve problems and influence decision-making
*Confident in promoting effective use of IT systems and digital solutions
*Strong analytical skills, using data to inform service improvement
Knowledge and Experience:
*Extensive knowledge of Council Tax, Business Rates, and local authority debt recovery and enforcement
*Good understanding of local government operations, policies and procedures
*Experience using local tax systems such as Civica Open Revenues or similar
Qualifications:
*IRRV or a similar professional qualification (or equivalent experience)
*A management qualification is desirable