Veterinary Receptionist (12 Month FTC Maternity Cover)
Annual Salary: Up to £29,000 DOE
Location: Woking
Job Type: Full-time, 12-month Fixed Term Contract (Maternity Cover)
We are recruiting on behalf of an independently owned veterinary practice for a Veterinary Receptionist to join their Woking clinic on a 12-month maternity cover contract which is likely to go permaent. This role is pivotal in delivering a warm, welcoming, and professional customer experience as the first point of contact for clients. If you have a passion for animal health and thrive in a fast-paced environment, this could be the perfect opportunity for you.
Key Responsibilities
*Act as the first point of contact for clients via phone, email, WhatsApp, and in-person.
*Provide a professional and friendly customer experience, ensuring a welcoming atmosphere.
*Manage a busy front desk, including scheduling appointments, processing payments, and handling client queries.
*Maintain a clean and organised reception area and assist with minor clean-up tasks.
*Support the clinical team by coordinating client flow during consultations and procedures.
*Handle high-volume inbound calls (approximately 80 per day) and multi-task effectively.
*Complete end-of-day duties such as cashing up, cleaning, restocking, and preparing for the next day.
Skills & Qualifications
*Highly organised and able to thrive in a fast-paced environment.
*Strong verbal and written communication skills with excellent grammar.
*Genuine interest in animal health and welfare; comfortable interacting with pets.
*Competent with technology and experienced in multi-channel communication (phone, email, WhatsApp).
Benefits
*Competitive salary based on experience.
*Full-time hours with a structured work schedule.
*Supportive and collaborative team environment.
*Potential for the role to become permanent depending on business needs.
Working Hours
*Full-time, 41 hours per week.
*Monday–Friday: 8-hour shifts (e.g., 8:15–4:15 or 10:30–6:30).
*1 in 4 Saturdays (8:30–12:00).
How to Apply
To apply for this Veterinary Receptionist position, please submit your CV and a cover letter detailing your relevant experience and interest in the role. Interviews will take place via Online in January, followed by a competency-based interview at the clinic.