About the Role:

Grade Level (for internal use):
10
The Team: The Client Support team is responsible for providing support to our clients on our business intelligence tools by holding investigative conversations with clients & driving product usage. You will manage this team and gain in-depth knowledge of our S&P Global Market Intelligence Product suite.

As a Manager, you will lead"a diverse and energetic team of"associates, to support them in their roles"and"provide guidance on their career development with the company."""You will work closely with other Client Support Managers regionally and globally"on projects such as coverage, trainings, automation, improving operations/processes and more.

Responsibilities and Impact: As the face of the organization, your typical day requires you to support associates who answer client queries by leveraging your working knowledge of our platform, your knowledge of multiple industries, and your expert soft skills honed from working with clients. Additionally, you’ll help identify and develop new associate’s strengths to set them up for success when they move from the program to other parts of the commercial organization. *Develop your leadership qualities by helping associates set and achieve goals that are line with the company’s vision. Instill a growth mindset, lead by example, and lay the foundation for the next generation of leaders within the company.
*Continue to develop your product and industry knowledge by serving as a subject matter expert and trainer for associates who need help formulating solutions to the business needs of our expansive client base.
*Oversee a team of associates who are supporting clients of S&P Capital IQ Pro and S&P Capital IQ
*Monitor staffing levels throughout the day and adjust as needed - phone, e-mail, chat
*Coordinate scheduling associates with global leads/local US management for MI/CIQ coverage
*Take lead on any technical issues that arise & coordinate with internal stakeholders (site down/Salesforce/CxEngage issues)
*Spend a significant portion of your day as a mentor and leader to help newer Associates understand best practices and advanced concepts
*Ensure customer experience through maintaining quality assurance practices and provide feedback to associates for development
*Review and follow-up on actionable surveys received from clients daily
*Assist with onboarding tasks and planning for all incoming new hires
*Partner with other Client Services trainers to assist with auxiliary training
*Make suggestions regarding product usability, presentation, and data quality
*Assist with recruiting and hiring
What We’re Looking For:

Basic Qualifications: *Minimum of a Bachelor’s/College degree in Economics, Finance or equivalent
*Strong knowledge in finance and understands the business models of companies within our covered industries
*Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively
*Solution-oriented: Detail-oriented and possesses strong critical thinking skills
*Team-player mentality with strong collaboration skills
*Can independently see projects/initiatives through to completion
*Flexible to changes in a dynamic environment
*Proficiency with the S&P Capital IQ Pro Platform and S&P Capital IQ Platform
*Good working knowledge of Excel and other Office applications
*"Experience in leading a Client Support team/Experience in mentoring and coaching associates;
*Intermediate knowledge on Finance and the markets;
*Ability to train on product functionality and processes."
Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United Kingdom.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit marketintelligence .

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We’re more than 35,000 strong worldwide-so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include: *Health & Wellness: Health care coverage designed for the mind and body.
*Flexible Downtime: Generous time off helps keep you energized for your time on.
*Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
*Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
*Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
*Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country vi