Contract Customer Coordinator – Motor Finance Location: Bracknell
Salary: £17.14 per hour
Hours: 35 hours per week, Monday to Friday (9am–5pm)
Contract Type: 6-month fixed-term contract
Intro Work for one of the world’s most respected brands in motor finance. We are looking for a Customer Coordinator to join a small, efficient team in Bracknell. This is a hands-on role offering variety, challenge, and the chance to develop your skills while making a real difference to customer experiences.
The Role As a Customer Coordinator, you will:
* Manage customer accounts throughout their finance agreement

* Handle inbound and outbound calls, emails, and correspondence to a high standard

* Maintain accurate records of all interactions, applications, and transactions

* Support customers experiencing financial difficulty or other challenges with compassion

* Ensure compliance with company policies and industry regulations, including FCA standards and Consumer Duty

* Liaise with external partners involved in arrears collection or asset management

* Identify potential fraud cases and trace customers reported as "gone away"

* Achieve high-quality assurance scores in all interactions

Hours & Flexibility:
* 9am–5pm, 35 hours per week

* Flexible 30-minute lunch over 4 days allows a 2pm finish on the fifth day (rotating schedule)

* Option to request work from home 2 days per week, subject to business needs

* Work one in every 3–4 Saturdays and 1–2 bank holidays per year with time off in lieu

About You * Experience in motor finance or customer service

* Excellent communicator with strong relationship-building skills

* Highly organised, able to multitask and work under pressure

* Resilient and adaptable team player

* Awareness of FCA regulations and Consumer Duty

* Subject to satisfactory references, DBS, and financial checks

Desirable:
* Previous motor finance customer support experience

* Familiarity with regulatory compliance frameworks

The Offer * £17.14 per hour, 35 hours per week

* 6-month fixed-term contract

* Flexible working including work from home options

* Opportunity to gain experience in motor finance, compliance, and customer service operations

* Work for one of the world’s most respected brands, enhancing your professional profile

* Make a tangible impact on customers’ experiences and outcomes

Apply Now If you are a customer-focused professional seeking a hands-on role within a respected finance organisation and would like the opportunity to provide exceptional support to customers, we welcome your application.
Please apply with your CV or contact us directly for a confidential discussion.