Temporary Customer Service Administrator
Bournemouth Town Centre
Monday to Friday
£13.13 per hour
9am - 5.30pm
Office Based
Possibility of permanent role
An exciting position has arisen with an expanding company based in Bournemouth.
As a Pensions Administrator you’ll be handling customer enquiries via email, letter and occasionally by telephone and providing a great customer experience.
If you’re looking for your next step within Administration or a graduate looking for your next step, then this could be a great opportunity for you.
What you’ll be doing:
*You will be handling their customer enquiries via email, letter, providing a great customer experience.
*The role will require you to meet their customer expectations by providing a market leading customer centric service which builds excellent relationships.
*Demonstrate care and empathy for their customers and their needs when handling customer enquiries.
*Achieve high standards of quality, efficiency, and productivity.
*Build and maintain relationships through the delivery of customer requests within timeliness standards set.
*Take personal responsibility for meeting deadlines and resolving customer concerns.
*Demonstrate adherence to customer focus and conduct policy.
*Demonstrate flexibility and collaboration towards meeting customer and business needs.
What we’re looking for:
*Customer centric mindset and experience of working in customer service / administration.
*Ability to work to a high level of accuracy and deliver the best customer service.
*Demonstrate a flexible approach towards changing business needs.
*Professional attitude.
*Good IT skills.
*Good standard of education - Maths and English GCSE grade C+