Office & Client Support Manager
other jobs , Reed Business Support
Added before 1 Days
- England,North West,Cheshire,Cheshire West and Chester
- Full Time, Permanent
- £30,000 per annum, inc benefits, pro-rata
Job Description:
Office & Client Support Manager
Location: Chester
Contract: 9-Month Fixed Term (Maternity Cover)
Hours: 3 Days per Week (Flexible Monday–Friday)
Salary: £30,000 per annum (Pro-Rata)
Are you highly organised, customer-focused, and ready to take ownership of a pivotal role within a growing residential estate agency? We’re looking for an Office & Client Support Manager to deliver exceptional customer care, manage snagging processes, and provide vital administrative support to senior leadership.
This is a varied position where you’ll act as the main point of contact for homeowners, ensuring a seamless journey from handover through to site completion, while maintaining high standards of service and professionalism.
What You’ll Be Doing
* Customer Care & Aftercare:
*Be the first point of contact for homeowners, handling queries promptly and professionally.
*Log and track snagging issues, liaising with contractors and Site Managers to ensure timely resolutions.
*Maintain accurate records on SharePoint and produce weekly snagging reports.
*Attend customer care meetings and site visits when required.
* Office & Administrative Support:
*Provide day-to-day support to senior leadership, including preparing Board papers and taking meeting minutes.
*Manage Xero invoice processing and assist with budgeting and block management tasks.
*Oversee office housekeeping, stationery orders, and boardroom bookings.
*Organise and maintain legal documentation and digital filing systems.
* Site & Operational Support:
*Attend site inspections and assist with refuse deliveries and postal registrations.
*Support snagging inspections and liaise with contractors for completion dates.
About You
*Excellent customer service and communication skills.
*Highly organised with strong attention to detail.
*Confident working with homeowners, contractors, and senior stakeholders.
*Able to manage multiple priorities effectively.
*Proficient in Microsoft Office and Excel; experience with SharePoint and Xero is a plus.
*Previous experience in property, construction, or residential development is desirable.
Why Apply?
*Flexible working pattern (choose any 3 days Monday–Friday).
*Opportunity to work in a dynamic, customer-focused environment.
*Make a real impact on customer satisfaction and operational efficiency.
Interested? Apply today and take the next step in your career.
Location: Chester
Contract: 9-Month Fixed Term (Maternity Cover)
Hours: 3 Days per Week (Flexible Monday–Friday)
Salary: £30,000 per annum (Pro-Rata)
Are you highly organised, customer-focused, and ready to take ownership of a pivotal role within a growing residential estate agency? We’re looking for an Office & Client Support Manager to deliver exceptional customer care, manage snagging processes, and provide vital administrative support to senior leadership.
This is a varied position where you’ll act as the main point of contact for homeowners, ensuring a seamless journey from handover through to site completion, while maintaining high standards of service and professionalism.
What You’ll Be Doing
* Customer Care & Aftercare:
*Be the first point of contact for homeowners, handling queries promptly and professionally.
*Log and track snagging issues, liaising with contractors and Site Managers to ensure timely resolutions.
*Maintain accurate records on SharePoint and produce weekly snagging reports.
*Attend customer care meetings and site visits when required.
* Office & Administrative Support:
*Provide day-to-day support to senior leadership, including preparing Board papers and taking meeting minutes.
*Manage Xero invoice processing and assist with budgeting and block management tasks.
*Oversee office housekeeping, stationery orders, and boardroom bookings.
*Organise and maintain legal documentation and digital filing systems.
* Site & Operational Support:
*Attend site inspections and assist with refuse deliveries and postal registrations.
*Support snagging inspections and liaise with contractors for completion dates.
About You
*Excellent customer service and communication skills.
*Highly organised with strong attention to detail.
*Confident working with homeowners, contractors, and senior stakeholders.
*Able to manage multiple priorities effectively.
*Proficient in Microsoft Office and Excel; experience with SharePoint and Xero is a plus.
*Previous experience in property, construction, or residential development is desirable.
Why Apply?
*Flexible working pattern (choose any 3 days Monday–Friday).
*Opportunity to work in a dynamic, customer-focused environment.
*Make a real impact on customer satisfaction and operational efficiency.
Interested? Apply today and take the next step in your career.
Job number 3279176
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Company Details:
, Reed Business Support
Company size: 2,500–4,999 employees
Industry: Admin, Secretarial
Reed is the largest family-run recruitment business in the world and we?ve been improving lives through work since 1960. We have the UK’s larges...