Programme Manager - Contact Centre
other jobs , Adecco UK Limited
Added before 8 Days
- England,London,City of London
- Full Time, Contract
- Salary negotiable
Job Description:
Programme Manager - Genesys Contact Centre Delivery (Contract)
Location: Birmingham, London, Bristol, Manchester (UK)
Contract: 12 months
Inside IR35
About the Role A leading global technology company is seeking an experienced Programme Manager to lead the delivery of a Genesys Contact Centre (CaaS) solution. This is a high-profile programme requiring strong leadership, deep technical understanding of contact centre platforms, and proven experience in managing large-scale transformation initiatives.
Key Responsibilities *Drive end-to-end delivery of Genesys Cloud (CaaS) solution across multiple workstreams.
*Manage programme governance, budgets, timelines, and stakeholder engagement.
*Coordinate with technical teams, vendors, and business units to ensure successful implementation.
*Oversee migration and integration of contact centre systems into Genesys platform.
*Ensure compliance with security, regulatory, and operational standards.
*Provide regular reporting to senior leadership and manage risks/issues proactively.
Essential Skills & Experience *10-12+ years experience in Contact Centre transformation programmes.
*Proven track record of delivering Genesys CaaS solutions in the recent past.
*Strong programme management skills (planning, governance, stakeholder management).
*Excellent communication and leadership skills.
*Ability to manage complex, multi-site delivery with significant travel requirements.
Preferred Qualifications *PRINCE2, MSP, or PMP certification.
*Familiarity with other CCaaS platforms (Cisco, Avaya, NICE, Five9) is a plus.
Interested? Apply now to join a global leader and deliver a cutting-edge contact centre transformation programme.
Location: Birmingham, London, Bristol, Manchester (UK)
Contract: 12 months
Inside IR35
About the Role A leading global technology company is seeking an experienced Programme Manager to lead the delivery of a Genesys Contact Centre (CaaS) solution. This is a high-profile programme requiring strong leadership, deep technical understanding of contact centre platforms, and proven experience in managing large-scale transformation initiatives.
Key Responsibilities *Drive end-to-end delivery of Genesys Cloud (CaaS) solution across multiple workstreams.
*Manage programme governance, budgets, timelines, and stakeholder engagement.
*Coordinate with technical teams, vendors, and business units to ensure successful implementation.
*Oversee migration and integration of contact centre systems into Genesys platform.
*Ensure compliance with security, regulatory, and operational standards.
*Provide regular reporting to senior leadership and manage risks/issues proactively.
Essential Skills & Experience *10-12+ years experience in Contact Centre transformation programmes.
*Proven track record of delivering Genesys CaaS solutions in the recent past.
*Strong programme management skills (planning, governance, stakeholder management).
*Excellent communication and leadership skills.
*Ability to manage complex, multi-site delivery with significant travel requirements.
Preferred Qualifications *PRINCE2, MSP, or PMP certification.
*Familiarity with other CCaaS platforms (Cisco, Avaya, NICE, Five9) is a plus.
Interested? Apply now to join a global leader and deliver a cutting-edge contact centre transformation programme.
Job number 3285291
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Company Details:
, Adecco UK Limited
Company size: 10,001 employees
Industry: Staffing and Recruiting
Perfect placements. Speedy staffing. Tenacious testing. Who’s Adecco, we hear you ask? Only the top provider of first-class HR solutions. Our co...