Overview
We have a new exciting opportunity for a Remote Support Engineer to work for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes.
PLEASE NOTE - THIS IS NOT AN IT ENGINEER ROLE
This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff.


Key requirements for the role:
*Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills.
*Ability to balance demand and resource
*Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints.
*Thorough and precise approach to the role, tasks and projects
*City and Guilds / BTEC Level 3 or equivalent in Electronics, Biomedical Engineering, Mechanical/Electrical Engineering or similar
*Greater than 2 years in a technical support or field service role.
*Strong knowledge of electromechanical systems, IT troubleshooting and remote diagnostic tools.
*Ability to multi-task and manage multiple cases under time pressure.
*Able to explain complex technical information in a clear and easy-to-understand way for different audiences.
*Ability to read and understand technical diagrams
*Demonstrates a strong commitment to delivering excellent customer service
*Strong interest in emerging technologies and wiliness to learn new skills.
16% Bonus
Office-Based, Remote Support


If you have all the above and are interested in applying, please apply via the link and send a CV over. You will need to be available on the 4th February for an assessment day and closing date is 26th January 2026.