German speaking Customer Service Advisor with Good level English and any other additional language is a bonus! The office is located in Central MK, approx. 5-minute walk from the railway station Hybrid working 3 days in the office, 2 Working from Home.
THIS IS A GERMAN SPEAKING ROLE PLEASE DO NOT APPLY IF YOU DO NOT SPEAK GERMAN OR LIVE WITHIN A COMMUTABLE DISTANCE OF THE MILTON KEYNES OFFICE


Role description:
*Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.
*Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives.
*Provide product, program, compensation plan, and business information as necessary.
*Assist with order processing, enrolments, and setting up new customers
*Provide basic technical support for the back-office systems; escalate advanced issues to the IT Support staff.
*Identify, report, and follow-up on website issues to ensure corrective action is taken.
*Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected.
*Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts.
*Escalate unresolved problems when necessary.
*Document all contact information according to Standard Operating Procedures.
*Representing the brand, maintaining a professional, competent, and positive demeanour at all times.
Working hours are primarily Monday to Friday 8am - 4pm but may change based on business needs. Some weekend work and bank holiday shifts may be required too.