Customer Service Administrator
other jobs First Recruitment Services
Added before 8 Days
- England,South East,East Sussex
- Full Time, Temporary
- £13.05 per hour
Job Description:
Customer Service Administrator
Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their ’DIY’ shutter orders. You’ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am – 5:30 pm and one Saturday per month: 10:00 am – 4:00 pm (rota basis).
Key Responsibilities:
*Provide world-class customer service via phone, email, social media, and live chat.
*Ensure customers are supported efficiently and effectively at every touchpoint.
*Offer expert technical advice before purchase to build customer confidence.
*Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.
*Liaise with manufacturers and customers to resolve queries and finalise technical drawings.
*Manage shipping and delivery data through our CRM.
*Resolve delivery, damage, or design issues quickly and professionally.
Essential Skills & Attributes
*Genuine passion for delivering excellent customer service and supporting people.
*Strong communication and interpersonal skills, with the ability to build rapport quickly.
*Collaborative team player who thrives in a fast-paced environment.
*Positive, proactive, and hardworking attitude.
*Comfortable working with numbers and interpreting metric measurements.
*Desirable experience: Previous office or administrative work, retail experience, and familiarity with made-to-measure products.
The successful candidate will have experience in (preferred, but not essential):
*1+ years in an administrative or customer service role.
*Experience in home interiors, window coverings, or online retail is a bonus (but not essential).
Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of work places within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
*24/7 access to NHS approved GP telephone support and prescription services
*Access to the UKs largest employees discount platform
*Specialist medical assistance and support hotline
*Weekly pay
*Hundreds of gym discounts
*24/7 access to mental health crisis support and counselling
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment
Job Types: Full-time, Temporary
Contract length: 3 months
Work Location: In person
Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their ’DIY’ shutter orders. You’ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am – 5:30 pm and one Saturday per month: 10:00 am – 4:00 pm (rota basis).
Key Responsibilities:
*Provide world-class customer service via phone, email, social media, and live chat.
*Ensure customers are supported efficiently and effectively at every touchpoint.
*Offer expert technical advice before purchase to build customer confidence.
*Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.
*Liaise with manufacturers and customers to resolve queries and finalise technical drawings.
*Manage shipping and delivery data through our CRM.
*Resolve delivery, damage, or design issues quickly and professionally.
Essential Skills & Attributes
*Genuine passion for delivering excellent customer service and supporting people.
*Strong communication and interpersonal skills, with the ability to build rapport quickly.
*Collaborative team player who thrives in a fast-paced environment.
*Positive, proactive, and hardworking attitude.
*Comfortable working with numbers and interpreting metric measurements.
*Desirable experience: Previous office or administrative work, retail experience, and familiarity with made-to-measure products.
The successful candidate will have experience in (preferred, but not essential):
*1+ years in an administrative or customer service role.
*Experience in home interiors, window coverings, or online retail is a bonus (but not essential).
Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of work places within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
*24/7 access to NHS approved GP telephone support and prescription services
*Access to the UKs largest employees discount platform
*Specialist medical assistance and support hotline
*Weekly pay
*Hundreds of gym discounts
*24/7 access to mental health crisis support and counselling
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment
Job Types: Full-time, Temporary
Contract length: 3 months
Work Location: In person
Job number 3294842
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Company Details:
First Recruitment Services
Company size: 20–49 employees
Industry: Recruitment Consultancy
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