Technical Support Analyst (3rd Line) Location: Norfolk
Job Type: Full-time (includes on-call/shift work)
The Role Provide second and third-line technical support, managing capacity and proactively monitoring the organization’s IT infrastructure. You will supervise other analysts and act as a technical lead for complex system investigations and upgrades.
Essential Skills & Qualifications *Certification: MCP or MCSE (Windows 2003-2012).
*Education: Relevant Degree, HND, or HNC in a technical discipline.
*Server Infrastructure: Expert support for Windows Server (2003-2012) and OS builds for Windows 7/10.
*Networking: Strong knowledge of LAN, TCP/IP, x400, and RS-232.
*Backups/Security: Management of enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies.
*Specialized Systems: Support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system.
Key Responsibilities *Provide 3rd line technical support for the onsite helpdesk.
*Manage the onsite Citrix Service Farm.
*Plan and supervise maintenance and installation work with contractors and system architects.
*Perform system performance investigations and capacity analysis.
*Participate in the on-call rota as required.
If interested, please apply with your updated CV.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.