Customer service coordinator

Location: Swindon SN2

Salary: £28,000 - £30,000 DOE | Mon-Fri 08:00- 17:00 | Permanent position

Swindon Pertemps is currently recruiting on behalf of our client based in the SN2 area of Swindon for a confident Customer Service Coordinator. You’ll play a vital role as the key point of contact, confidently managing a high volume of customer interactions and taking full responsibility for delivering exceptional service every day.

This is an exciting opportunity to develop your skills and progress your career within a supportive and growing company.

Key responsibilities:

*Handling inbound and outbound calls in a professional and friendly manner


*Updating customers on the progress of their claims and vehicle repairs


*Managing online insurance portals to keep claim information current


*Processing invoices and tracking policy excess payments


*Coordinating courtesy car arrangements


*Liaising with insurers regarding accident claims


*Maintaining accurate and up-to-date records across all systems


What we’re looking for:

*Previous experience in customer service, ideally within automotive, insurance, or a similar fast-paced environment


*Strong telephone manner and excellent communication skills


*Confident managing multiple systems and online portals


*Organised, detail-oriented, and able to prioritise tasks effectively


*A team player with a can-do attitude and willingness to learn


Call Pertemps and ask for Snix on to find out more and apply today!