An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a GermanCustomer Service Advisor. You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately.
*Job Type: Permanent
*Working Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pm
*Location: Weybridge, Surrey - hybrid working
Benefits:
*Generous holiday allowance
*Pension contributions 4.5% matched
*Yearly discretionary bonus
*Life assurance 4*annual salary
*Flexible benefits platform
*Independent financial advice service
*Enhanced Employee Assistance programme
*Shopping discounts with retailers
As the German Customer Service Advisor, you will be responsible for:
*Process sales orders and quotations
*Develop relationships with customers and assist with any enquires
*Respond to all inbound calls & emails quickly and efficiently
*Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support
*Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary
*Many other duties, full job description available upon request.
The successful German Customer Service Advisor will have the following related skills / experience:
*Fluent in German and English, both verbal and written is essential
*Experience of working in a busy and demanding environment.
*Commercially aware
*Ability to multitask with confident organisational skills
*Excellent communication skills
*Good working knowledge of MS Office
*Previous experience of Oracle would be advantageous but not essential