Customer Service Executive Location: Letchworth, Hertfordshire
Contract: Temporary (approx. 6 months)
Hours: Full-time, 37 hours per week
Pay: £13.75 per hour

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About the Role SRM Recruitment are delighted to be working with a growing organisation seeking a Customer Service Executive to join their busy team. This is a fantastic opportunity for someone who enjoys helping people and thrives in a fast-paced environment.
You’ll be the first point of contact for customers, handling enquiries via phone, email, live chat, and face-to-face. The role involves resolving queries quickly and professionally, providing accurate information, and ensuring every customer receives a positive experience.

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Key Responsibilities *Act as the first point of contact for customer enquiries.
*Handle calls, emails, live chat, and occasional letters.
*Provide clear and accurate information on services.
*Log service requests and update records on the CRM system.
*Assist customers in person at the reception area.
*Support customers with digital tools and online services.
*Maintain confidentiality and adhere to GDPR guidelines.

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Skills & Experience *Previous experience in a busy customer service environment (contact centre or reception).
*Strong communication and listening skills.
*Ability to multi-task and work calmly under pressure.
*Good IT skills, including Microsoft Office and CRM systems.
*A positive, helpful attitude and willingness to learn.

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What’s on Offer *£13.75 per hour
*Full-time, Monday to Friday (no weekends)
*Supportive team environment
*Opportunity to make a real difference to customers

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Job Type: Temporary (approx. 6 months)
Start Date: ASAP

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This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office.
If you are interested in this role or looking for something similar, please contact our Senior Consultant Lizzie Burgess directly for a confidential discussion.
Our Welwyn Garden City team specialise in permanent, temporary & contract recruitment in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support and Procurement & Supply Chain.