Customer Service - Office
other jobs Pertemps Banbury
Added before 8 Days
- England,South East,Oxfordshire
- Full Time, Permanent
- £27,000 per annum
Job Description:
Customer Service & Home Delivery Coordinator
Location: Banbury
Salary: Up to 27k
Contract: Permanent / Full-Time
Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We’re supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team.
This role is perfect for someone who enjoys problem-solving, communicating with customers, and working collaboratively across different departments.
What You’ll Be Doing
*Providing a high level of customer service via email and telephone
*Managing and processing home delivery orders accurately
*Liaising with internal teams, warehouses, retailers, and delivery carriers
*Responding promptly to customer enquiries and transport-related queries
*Handling delivery issues, failures, and general service questions
*Investigating customer complaints and resolving them efficiently
*Escalating complex issues to the Line Manager when required
*Supporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives
What We’re Looking For
*Self-motivated and able to work independently when needed
*Excellent verbal communication skills
*Strong organisational abilities and attention to detail
*Confident handling confidential information
*A team player who works flexibly to achieve shared goals
*Someone who takes ownership of customer issues and sees them through to resolution
*Comfortable working in a multicultural environment
*Able to work both independently and as part of a team
Experience & Qualifications
*NVQ Level 3 in Customer Service, Administration, or equivalent
*Proven experience in a similar customer service or home delivery role
*Excellent telephone manner
*Strong IT and data-entry skills, including experience with spreadsheets
*Background in a call centre, help desk, or similar environment is beneficial
If you’re looking for a role where you can make a real impact, support customers, and be part of a friendly, collaborative team, we’d love to hear from you.
Location: Banbury
Salary: Up to 27k
Contract: Permanent / Full-Time
Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We’re supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team.
This role is perfect for someone who enjoys problem-solving, communicating with customers, and working collaboratively across different departments.
What You’ll Be Doing
*Providing a high level of customer service via email and telephone
*Managing and processing home delivery orders accurately
*Liaising with internal teams, warehouses, retailers, and delivery carriers
*Responding promptly to customer enquiries and transport-related queries
*Handling delivery issues, failures, and general service questions
*Investigating customer complaints and resolving them efficiently
*Escalating complex issues to the Line Manager when required
*Supporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives
What We’re Looking For
*Self-motivated and able to work independently when needed
*Excellent verbal communication skills
*Strong organisational abilities and attention to detail
*Confident handling confidential information
*A team player who works flexibly to achieve shared goals
*Someone who takes ownership of customer issues and sees them through to resolution
*Comfortable working in a multicultural environment
*Able to work both independently and as part of a team
Experience & Qualifications
*NVQ Level 3 in Customer Service, Administration, or equivalent
*Proven experience in a similar customer service or home delivery role
*Excellent telephone manner
*Strong IT and data-entry skills, including experience with spreadsheets
*Background in a call centre, help desk, or similar environment is beneficial
If you’re looking for a role where you can make a real impact, support customers, and be part of a friendly, collaborative team, we’d love to hear from you.
Job number 3301928
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