1st Line IT Service Desk Analyst (Inside IR35)
Are you a people-focused IT professional with great communication skills and a passion for problem solving? We’re looking for a 1st Line IT Service Desk Analyst to be the first point of contact for our internal users across multiple sites.
What you’ll do
*Handle incoming IT queries via phone, email and service desk tools
*Log, investigate and resolve issues at first point of contact where possible
*Escalate incidents effectively while meeting SLA targets
*Support day-to-day IT admin, documentation and service improvements
What we’re looking for
*Excellent communication skills and a confident, customer-focused approach
*Comfortable using computers with prior customer-facing experience
*Ability to follow processes and use logical fault-finding techniques
*Awareness of ITIL is a plus (not essential)
*Must be able to pass security clearance