Job Title: Housing Officer
Type: Permanent
Location: Gloucestershire
Salary: £28,000 - £33,000 per annum (dependent on experience)
Hours: Full-time, 37 hours per week

BRC are working closely with a well-established Housing Association in Gloucestershire to recruit a motivated Housing Officer to support tenancy sustainment and deliver high-quality housing management services.

This role involves providing frontline housing support to tenants, managing tenancies effectively, responding to housing needs, and ensuring excellent customer service across a designated patch of properties.

Duties:
*Deliver a professional housing management service to tenants and residents
*Provide advice and support to help tenants sustain their tenancies, including rent payments and benefit guidance
*Conduct estate inspections and respond to neighbourhood issues, including anti-social behaviour
*Manage tenancy enforcement, including rent arrears prevention and appropriate actions where needed
*Coordinate property viewings, sign-ups, and tenancy terminations in line with policy
*Work with internal teams, contractors, and external partners to resolve housing issues
*Maintain accurate records, case notes, and performance information
Requirements:
*Previous experience in housing management, customer service, or a related field
*Understanding of housing legislation, tenancy agreements, and rent management
*Excellent communication, negotiation, and problem-solving skills
*Ability to manage a caseload, prioritise tasks, and work independently
*IT literate with experience using housing management systems
*Full UK driving licence and access to a vehicle desirable
For more information, please call Meg Smith on or .

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled.