Our client is looking for a French Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the French market, so a fluent French speaker is required. The role would start in February and is a 6-month contract initially.
Main Duties
*Reply to customer enquiries via a digital ticketing system through a range of channels
*Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
*Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
*Work collaboratively with teams across the business to uphold and improve customer service ratings
Skills and Knowledge
*Fluent French speaking and written
*You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
*Positive approach and creative thinker.
*Enthusiastic and self-motivated.
*Extensive customer service experience.
Salary, Hours and Benefits
*£26-27K per annum
*37.5-hour week
*6-month contract
*Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
*Office based, amazing working environment
*Breakfast supplied daily
*Free parking
*Free refreshments and snacks
*Casual dress code