Assistant Customer Services Manager
Location:City of London
Salary: Upto £32,000 + benefits
Job Type: Full-time, Permanent
A leading flexible workspace operator is recruiting an Assistant Customer Services Manager to support the smooth running of a busy, premium business centre.
This is a hands-on operational role with team supervision responsibility, suited to someone who enjoys customer service, people management, and keeping a commercial environment running to a high standard.
The Role
Reporting to the Customer Services Manager, you will support daily centre operations, oversee front-of-house service delivery, and help manage the Customer Services team. You will ensure an excellent experience for clients and visitors while maintaining strong operational, administrative, and financial controls.
Key Responsibilities
*Support the delivery of exceptional customer service across the centre
*Supervise and support the Customer Services team on a daily basis
*Handle client and visitor enquiries professionally
*Ensure the centre, offices, and meeting rooms are maintained to high standards
*Support client move-ins, move-outs, and associated administration
*Assist with invoicing, billing, direct debits, and payment chasing
*Lead daily briefings and support rota management
*Conduct centre tours and support sales and renewals activity
*Liaise with suppliers, contractors, and building management
*Ensure health & safety procedures and company standards are followed
About You
*2+ years’ experience in a customer-facing commercial environment
*Experience supervising or supporting junior team members
*Strong customer service and communication skills
*Organised, proactive, and able to multitask
*Confident using IT systems and office technology
*Professional, calm, and people-focused
Experience within flexible workspace, serviced offices, hospitality, or property is highly desirable.
The Offer
*Competitive salary and benefits
*Central London location
*Varied, fast-paced operational role
*Clear progression into centre management