Our client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support.
The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long-term career.
Due to location, candidate will ideally have access to their own transport.
Salary: £23,810 plus excellent benefits & career progression path.
Hours: Full time, 37.5 hours per week.
Shifts: Shifts will fall between 8am - 9pm Monday to Friday. There will also be 1 in 3 weekend shifts (8am - 6:30pm) too in which you will get a day(s) off in lieu.
What you’ll be doing:
*Provide telephone and email support to customers throughout the UK.
*Co-ordinate engineer visits to customer sites and escalate service requests.
*Deal with any concerns over the phone and complete call incident reports.
*Update and maintain the company database.
What we’re looking for:
*Good attitude and communication style when dealing with customers
*Competent PC user including Microsoft package.
*Strong numeracy and literacy skills.
*Professional approach and customer focused.
*Flexible and willing to work shift patterns.
The Benefits:
*Private BUPA Medical Insurance
*Pension scheme
*23 days holiday plus bank holidays
*Free on-site parking
*Life cover (4 x basic salary)
*Group income protection
*Working in a bright, modern offices
*Friendly, outgoing, and supportive team
*Clearly defined progression path across the company
*Excellent reward & recognition scheme
*Discounted gym membership