As Head of Customer Care, you will lead the development and delivery of Movianto’s Customer Care strategy, playing a key role in driving sustainable commercial growth and service excellence.
You will be working at our Bedford site. This is a full-time, Monday to Friday role (37.5 hours per week), offering a competitive salary of up to £75,000 per annum, dependent on experience.
Benefits
*Discounted gym memberships/onsite gym membership
*33 days annual leave (including bank holidays)
*Holiday Purchase scheme
*Eligibillity for Bonus Scheme
*Flexible pay through Wagestream
*Life Assurance
*5% Employer Pension Contribution
*Access to Simply Health
*24/7 GP, physiotherapy and counselling through our EAP service
*Cycle to Work scheme
*Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
As a senior manager within the Commercial function, the Head of Customer Care acts as a senior escalation point for client queries, provides actionable customer insight to executive leadership, and champions a client-first culture across the organisation.
How you’ll make an impact as Head of Customer Care at Movianto:
*Senior escalation point for complex customer issues.
*Translate customer feedback, complaints into actionable commercial insight.
*Define, track, and improve key service metrics including CSAT, NPS and SLAs.
*Own the Customer Care technology landscape, including Salesforce Service Cloud, contact centre/VOIP solutions, omnichannel platforms, and analytics tools such as Power BI.
*Drive process automation and digital transformation.
What it will take to thrive as Head of Customer Care at Movianto:
*Deliver measurable improvements in customer satisfaction, loyalty, and service performance using data and insight.
*own and optimise Customer Care technologies, service metrics (CSAT, NPS, KPIs), and executive-level reporting.